A tale of unsupported Raptors (falling from DeviceTrees? 
)
Drew Devault (known for working on sway + wlroots) wrote about his bad experiences with support for his Blackbird board:
As I gather, this was a combination of:
- Severe+rare+exotic issues with a CPU
- Little/no feedback from support
- Order glitch (RAM charged, but not included in shipment)
As described in the second blog post, this was resolved and changes made to prevent the support lapse from happening again, and making RMA more easily accessible. The blog posts go into further detail.
However, in the interim between the first and second blog posts, this issue garnered some (well deserved) attention on HackerNews. I noticed there was a curious snippet from Timothy Pearson (who @wendell interviewed in April) about potentially no longer selling to individuals; I will not quote it here as believe the context is important, but I would hope that Wendell could ask Timothy about this in any potential future interviews. I can see how it could be easily misunderstood by some as threat of sorts, of ādonāt complain or we wonāt even bother selling to youā.