I’m sorry about the inconvenience, you can get a refund through the Level1Techs store if it is within the return window, or an adapter should work if not.
HDMI not converting to DisplayPort is a very common issue, not just for KVMs, but in general, and that is why we don’t advertise it. You can convert it, but that isn’t what L1T assumes you’re going to try to do since it’s a DisplayPort KVM.
Club3D is a good brand:
be aware though your DisplayPort will go from 1.4 to 1.2. This is a reduction in bandwidth. So instead of 4K@120Hz you’ll get 4K@60 or 30Hz.
We have even more information in our KVM FAQ Guide here on the forum. For more information about cables, you can go to the cable-related sections:
Thank you for reaching out!