you have to get escalated to the kindle support debt to see any non amazon devices attached to your account. can NOT been seen in your dashboard by you OR amazon support!!!
I just deleted a bunch of my old phones from my account, no problem there. Go to your account page and under Digital content and devices click Content and Devices, then switch from the Content tab to the Devices tab.
In case it won’t let you remove a device with an Amazon Shopping app, you can try and delete the “voice recordings”. Had that happen and after I clicked on “Delete voice recordings” I was able to remove the device.