Wrx90 rma denied for off qvl ram

this was brought up over on r/threadripper, user netrunui has had his ASUS wrx90 rma denied because of the use of off qvl ram use, from what they say ASUS specifically denied the rma in wording because of the ram.

EDIT, from netrunui on reddit, “netrunui To add some context, I contacted ASUS for support with my motherboard. I shared all of the testing I’d done over the last week but when I provided my RAM kit, they said they couldn’t help me unless I could reproduce the issue with another 8 DIMM kit from their QVL list. Even after pointing out that the 8x32 4800mhz kit on their list is identical to mine but with a different expo rating, their response was “they are identical but not the same” and that they couldn’t help me.”

just thought everyone should know this happened.

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ASUS really doesn’t want me buying their board or a computer built with one in it do they. I purposely waited for the new Threadrippers to come out to buy or build a machine and now I can’t help but want to wait some more.

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At first I postponed my workstation build till March, but after doomscrolling about WRX90 problems i don’t know when i will purchase this new parts. It really sucks and I don’t have much hope for upcoming AsRock variant.

Fwiw trx50 has been amazingly solid. I dont fully get wrx90 being thisnweird.

I laid hands on a dell wrx90 and aside from being conservatively tuned its also been way solid

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It’s a shame Asus has been so anti-consumer (it’s almost like they’re becoming Sony) as of late, as I usually use nothing but Asus boards for all of my builds after being burned by other brands (looking at you, MSI).

I believe I’ve remedied the weird stuttering/crashing issues I was having as a result of having the Intel Arc A770 active in conjunction with a 4090.

System has been solid all day with no hiccups or CTDs/full system crashes.

good to know, I think wrx90 will become a good stable platform after some of these initial issues are worked out, I kind of expected with how weird this launch was things were going to take a bit to get stable.

with the issues I’ve seen here and reddit with ram and the build that had the psu kill the 5v standby rail as well as sleep issues do you think there could be some electrical issue that 8 dimms of overclocked ddr5 is causing due to an undiagnosed design issue/needing updated bios?

added the post to my original post as an edit.

The QVL was just updated with more memory kits, including the Kingston KF560R32RBK8-256 at issue here.

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From what I hear, ASUS is doing everything they can to avoid RMAs when there are problems. For me, ASUS is a hard no.

ASUS = ANUS

It could of been added as certified after a BIOS/EFI update, its more than likely ASUS just doesn’t put much resources into “corp” leaning products like major PC builders. From a former web developer experience, don’t ever roll your own server/workstation builds as ASUS & SuperMicro just have lousy support on memory, PCIe(GPU/audio interface) devices and whatnot.

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