Volume license keys =/

family members pc needs a reinstall and i got drafted.
never had to deal with volume license at work, and apparently one of my family members has a volume license key for office. figured out how to turn a volume license windows key into not all B’s but no idea what to do with word. anyone got a bone to throw my way? with “Microsoft office professional plus installer” i just get volume license key errors.

The volume license keys are well-known keys and can’t be used to activate Office on their own. Typically in a corporate network you would have a license server which does the actual activation when a volume license is used.

Is it possible that your family member obtained their “license key” from Google?

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You can call into MS Online registration. There is a phone tree path that will take you to the volume licensing section if you don’t have a local licensing server.

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family member in the computer the “computer janitor” business gave the laptop to the not very computer literate family member when they went to collage. no piracy involved.