Hi, I bought a 7600X with an Asrock B850 Pro RS back in April. I’ve been having an issue with the onboard graphics where regardless of which driver I use (from either AMD or from Asrock), the screen will lock up and then go black for a few seconds, come back and do this about four or five times until Windows 11 disables the driver and runs it in safe mode (where I get the AMD popup which says the driver has crashed).
There’s been various BIOS updates on this board, I’ve got the latest (3.50) but this issue persists. With external graphics the issue goes away but I’m worried the cpu may have other issues I’m unaware of. I’m not even sure if it is the cpu or maybe the motherboard.
Looking at Reddit posts, it reads like it’s a common issue to have igpu issues. I’m going to get a Intel B580 anyway so should I be concerned if the igpu doesn’t work properly?
No idea if this is actually your cpu vs motherboard/something else but if it is then yes. You have no idea what else is broken if one part of a component is broken. You don’t really know what else could be wrong with that cpu or if it’s more prone to further failures. This is why a lot of people will suggest buying cpu+mobo+ram and have a psu to test boot to make sure they all work within the retail return window. This has literally saved me half a dozen RAM sticks.
Have you run a stress test on your system, using the iGPU? I would do one for RAM as well since iGPU uses DRAM. RAM on my AM5 system has been a nightmare. (I can’t go to sleep a few other things don’t work (I can’t disable my iGPU for some reason, that seems to be a gigabyte bios thing bc it worked on older ones), but I get DDR5 6400 CL32 with stock expo 
)
Never had to RMA an AMD device before. Mobo experience is not great. That’s why I always buy fullish systems at a time. Worst case you return everything and start from scratch lol. MSI and Gigabyte seem to share the same attitude towards RMAs… I believe ~6-7 weeks for my 2 RMAS.
No I haven’t. I suppose Memtest for RAM but the igpu goes to safe mode or windows disables it pretty soon after I’ve booted up. What could I use to test the system?
oh i didnt realize it was shortly after booting. you can do memtest with a usb drive. But I would reinstall windows if you actually stay in windows. I thought you get system crashes then restart to safe mode. It could just be a windows problem if you stay inside windows and don’t hard crash/BSOD. I had to reinstall windows once because a game in the windows store broke my windows install… You literally never know what windows is doing anymore.
I was on here a few months ago about a screw up I made trying to install Windows with an SSD and m.2 connected. I kind of hope it’s Windows screwing with it then. I’ll try a new reinstall and see how it goes. Thanks for the help.
So I created a bootable usb with Windows 25h2 on it, booted from it and wiped the M.2. Then installed. I got to the sign in bit, realised it wanted my email so I tried the Shift F10 skip but then it crashed (ran into a problem), restarted, immediately crashed again, restarted. At this point I removed the USB as it restarted and I was back to the beginning of the sign up again. The error report on the crash was HYPERVISION 20000 ?
I used the bypass method to avoid sign in, setup continued and completed. I then installed the chipset and LAN drivers from the Asrock website. Restarted and then installed the VGA driver (minimal install). When I went to restart I got the ‘ran into a problem’ message, it restarted. When I logged in at the welcome screen it immediately crashed, tried again and after a few seconds it crashed after I logged in and then crashed again but this time it went to a repair screen but had frozen up so I couldn’t select anything.
Pressed the reset button and it tried diagnosing itself. Now it’s been stable for half an hour.
When I installed 11 the first time a fair few months ago it went smoothly, as far as I can remember. I think maybe I was getting the odd black screen as the driver kept restarting but that was on an ssd. This install was a lot worse.
As further insult to injury I tried installing Media Feature Pack (as I decided to go for Windows Pro N). Couldn’t find it in Optional Updates so had to use Powershell. After about fifteen minutes it failed to install, looking it up it’s probably due to a corrupted Windows image. I’m thinking all the crashes contributed to that. Just as I was about to shut it down it crashed again anyway.
i was intel my whole life until ryzen - have you adjusted your cpu fan profile in the bios? That isn’t set very well out of the box.
come to think of it i should try to tweak mine now that its been a few years
I’d be concerned just because it makes me question if the system is stable. Overnight runs of Memtest can work, but my preferred test is a Prime95 Blend run as it works as a full system test and tends to catch stuff within 24 hours.
No, I haven’t touched the fan profiles. I’ve reset the BIOS back to defaults multiple times.
I’ve got memtest running and had no errors in four passes. I might give Prime95 a go, thanks.
I looked at four dmp files I got from the PC and they all point to ntoskrnl.exe and ntoskrnl.exe+4f6430 which searching it points to HYPERVISOR_ERROR 0x20001. This seems to be about Virtualisation so I found that all the options that were concerned with it were turned off (within Windows and in the BIOS, but I couldn’t find VT-X or AMD-V), but it was still crashing.
I still think I should RMA this CPU unless anyone has any other ideas of what could be causing this.
So I ran Prime95 with a GTS 450 for video and it returned one hour with no errors. I removed the card, restarted and the Win11 log in screen was blank but I could move the cursor. No choice but to reset. This time ran Prime95 for two hours on the igpu and had no errors. Closed Prime95, opened Firefox and within ten seconds the screen went black, came back a few seconds later, then black again, came back and then froze (cursor didn’t move) went black and stayed black.
I also ran memtest for nine hours with six passes and no errors.
I run Prime 95 blends for 24 hours before I’m reasonably comfortable with a system’s stability. But regardless it does sound like the IGP may be defective on your chip, if you care about the IGP or want a functional IGP just in case you ever need it then you may as well RMA it. But an IGP problem is unlikely to affect anything if you wish to keep using the CPU instead with a graphics card.
I would check the socket for bent pins before you RMA.
I’m in the process of RMA now but my paranoia asks what would I do if they decide it’s not defective. They say they’d either destroy it or post it back to me at my expense. zez77 makes me worry that because of the igpu issues, there may be more I haven’t uncovered. I feel the more I’m using the igpu, the worse it’s getting. Depending on the cost of having the chip sent back to me, I may decide to have it destroyed.
I reseated the cpu at AMDs request but it’s still the same. The pins on the board looked fine to me, thinking about it AMD might ask for a photo of them.
Just an update to say my RMA was accepted and I received a new 7600x which is now working. From handing the processor to the courier to being handed a replacement took seven days. I’d say that’s pretty good turnaround, thanks AMD.
Very glad to hear that the replacement is working well and AMD got you sorted out!
Just to confirm for other having this problem too, i dealt with it for like 1 year, at the start i had 1 black screen per day, and from that day it started my worst nightmare, sleepless nights trying to figure out what the hell is wrong, unistalling , reintsalling drivers, ddu after ddu and so on, it got to a point that i wasnt able to use my pc anymore, i was getting that stupid black screen and driver timeout inside another black screen :))) like omfg bro. I deal with this shit for a freaking year man, it destroyed me psihically :)) i did everything you could ever think of, bios settings, drivers, ddu s , safe modes, windows reinstalls, maybe like 30 drivers i tried nothing worked, you know why? because the stupid igpu was fucking defective from the start, i even noticed fps drop in shitty games like cs nexon zombies when a zombie realeased some smoke and i was inside it the fps dropped like hell, and i wasnt even able to play crab or crap game how is it called because i had like 20 fps in a game that is like roblox like wtf bro…SO FOR ANYONE SEARCHING FOR THIS PROBLEM JUST RMA THE FUCK OUT OF THAT CPU AND GET A NEW ONE AND BOOM THE PROBLEM IS GONE INSTANTLY, NO HEADACHES NO SLEEPLESS NIGHTS, NO NIGHTMARES, OR JOY FROM THINKING YOU FIXED THE PROBLEM BUT 10 MINUTES LATER THE STUPID BLACKSCREEN STRIKES AGAIN AND YOU ARE DESTROYED. SO RMA NOW DONT WAIT ANYMORE!!! THE IGPU IS BAD, NOT THE DRIVER, NOT THE MOTHERBOARD, NOT THE RAMS, I DID RAM STRESS TESTS LIKE 10 TIMES, NO PROBLEM WITH THE RAM, THE IGPU IS BAD, SO AGAIN RMA AND THE PROBLEM WILL BE GONE!!! GOOD LUCK TO EVERYONE AND PLEASE LISTEN TO WHAT I WRITE, THE IGPU IS BAD, YOU WAS UNLUCKY LIKE ME !