[SOLVED] BSOD Attempted switch from dps win 10

Software & Operating Systems Windows
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1

Having a issue with a old laptop here, Its a ASUS N53SV. It has WIndows 10 upgraded from win 7. The blue screen typically happens when you`re doing something like watching a youtube video or multi tasking. It typically blue screens pretty quickly after boot up but Ive gotten it to play a match of DOTA with no issues.. Somtimes it wont even get into windows before it blue screens Dump files are here

https://drive.google.com/file/d/0B3ahExXaawXreHZ4VEtJVkVkRDQ/view?usp=sharing

@Novasty @Dynamic_Gravity @Commissar @PhaseLockedLoop @Peanut253

I appreciate any help!

2

While you wait for dump file details start with the basics.

Run memtest
Open CMD as admin and run sfc/scannow

check your hdd smart report status

Also is this happening when plugged in or on battery? (or both)
are you on 'max performance' power setting?

3

I haven't ran a mem test but pulled each ram stick out individually and it continued to have the issue, i tried to do the sfc/scannow but it keeps saying something else is running, though i have no idea what it is. The HDD is a nearly new ssd. As far as power options the batt is useless so its always plugged in and on max performance

4

Looking at those 2 dumps doesnt reveal anything special in particular. On one it seems to point to your wireless card driver but that doesnt seem to be the case for the other. I would definitely recommend making sure you have all the latest drivers from the manufacturer because from experience windows 10 does not always get the latest and greatest.

5

ive tried keeping everything up to date, sadly asus only has updates to win 8 they never made new drivers for 10 i was able to get sfc/scannow to work but it found no issues

6

Uninstall Acronis and see where that leads you.

Specifically anything related to Acronis Snapshot Manager.

7

Ok did that, currently opening a ton of windows and stuff, well see if it crashes

8

Well so far I cant seem to get it to blue screen :smiley: Im hoping that was it!

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I seem to remember an issue with the actual windows updater its self going from 8 to 8.1. Have to update the updater.

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yea but when you go to drivers it only gives you the option to click win 7 in the OS list. But I think uninstalling Acronis worked as I cant seem to get it to crash now and I got a game open and i have youtube just randomly auto playing on 3 tabs for the past like 30 min lol

12

It was advertising in the corner :slight_smile: misleading.

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BSODs reference bugcheck b8: Attempted Switch from DPC
https://msdn.microsoft.com/en-us/library/windows/hardware/ff560140(v=vs.85).aspx

Which the driver snapman.sys was also called as a possible cause.

snapman.sys is a driver responsible for Acronis Snapshot manager.
The driver date is also listed as 2006 which raises some flags.

All of that information was in the dumps provided.

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14

heh go figure! Thanks alot @Novasty I`ve been dealing with this thing like this for months XD

15

Excellent

16

keep an eye on it though OP, but looks likes @Novasty got it.

Currently at work so I sorry I wasn't able to help!

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17

LOL another case where a software maker simply doesnt give enough attention to windows drivers. Gosh I hate it when they do that

18

Asus themselves drags their feet on drivers.

1 Like