Just had a Solidigm P44 Pro 2TB drive fail rather suddenly and from past history of RMA processes, I wasn’t too thrilled.
I just wanted to take a little time to highlight an amazing RMA experience from Solidigm and a timely turn around process.
First, I removed the sticker on the SSD and I was concerned that this would complicate the process but the RMA team never even mentioned it.
Second, the application was a short and easy form to fill out.
Lastly, the communications were great. I have a total of 18 emails from the customer service rep (same rep the entire process - in hind site, might be a bot; its hard to tell these days) with weekly updates on my status. Attached is the email announcing the replacement part shipping and status.
I am glad you had a good experience with this RMA and glad you shared it as it is my opinion that this is just as important as drive reliability, price, etc… I had a good experience RMA-ing a Samsung SSD a year and a half ago or so, for what that’s worth. Quick and hassle free.
Due to rising complexity of modern products this really should be something better known and more experiences shared about. When I tried, ADATA’s website had none of the contact forms working (403 internally or something, I don’t remember) and had no other contact information online. Thankfully, I didn’t actually need them. After that blunder, I dismissed Kingston and Crucial (Micron) after reading their warranty policies in EU. Went for Samsung in the end, despite their firmware fkup. It costs me multiple days of time in total.
Agreed. Before I buy a product, I try to find / research the support pages and contact. I want to drop Microsoft so bad and can’t wait for STEAM OS to reach mainstream status. Microsoft support is horrendous; every time I upgrade my PC, getting my Windows to activate is a major PITA.
How long ago did you purchase the SSD that failed?
Did support ask you for a Proof of Purchase?
Did support suggest that you contact the store where you bought the SSD?
