This is not a model# of anything we sell. What’s your order#? I can look it up.
I’m confused at the wording of this because if the keyboard didn’t work in the HID ports it also wouldn’t trigger the hotkeys when Ctrl is pressed. The hotkeys are USB-HID so the way to trigger them is with a HID-compliant keyboard or macropad.
Here’s an example of how to enter commands:
Make sure you’re holding alt and pressing the keys 1 at a time
Here’s a thread where someone was struggling with the hotkey sequence.