Does anyone know where I might find this firmware?
While I have been able to find and update the firmware on the Network Management card to its latest revision (1.13.001) the other two firmwares in this unit, (UPS and Communication board) are on their original releases as follows:
UPS Firmware Revision: 01.02.0026
Communication Firmware Revision: 01.02.0022
The issue is that there is a bug in this launch firmware that causes the UPS to not identify some sort of heartbeat signal from the NMC, resulting in a premature shutdown of the Load Segments and UPS, despite the batteries sitting pretty at 94% SoC and estimated remaining runtime being ~80 minutes.
Without this firmware update, I cannot seem to get the “on Battery” time to extend past 7 minutes. I think it waits 5 minutes, and then starts the 2 minute shutdown timer and then unceremoniously cuts power.
Lowering the shutdown timers in either the front panel of the device, or in the web interface can shorten the shutdown timer to 2 minutes (0 seconds + 2 minute shutdown timer) but increasing them does not appear to help me get beyond 7 minutes.
There was a documented bug in the firmware of these units, particularly the Comm board, that seems to cause this problem. The fix appears to be to both have NMC flashed to the latest (1.13.001) and the Comm board flashed to the latest (01.06.0026).
Additionally there was also an EEPROM UPS firmware update for these G1 units (Version 1(B)) to address a different power problem, but this only seemed to be needed for 2014 manufactured units. Mine - having a 2017 serial number - does not appear to be affected.
I know these firmware updates exist (or at least existed at some point) as I have found the “R5000/R7000 UPS Firmware Upgrade Guide” that details how to flash them, but I simply cannot find the actual files I need to do so anywhere.
I have searched through the HPE Support center, tried various internet archive sites, and even acquired older HPE SPP ISO’s from the 2014-2015 era in the hope that the power products firmwares might have made it onto those, to no avail. (the SPP only seemed to have explicit server updates)
If anyone has any suggestions at all I’d appreciate them, as I am at a complete loss at this point, having wasted several days scouring the internet trying to find what I need.
If anyone can help me get out of this jam, I’d greatly appreciate it!