Hello I'm a bit confused on internet speeds and I was hoping someone can help me. I got BT infinity installed in my house last week, while my speed has improved I noticed on that my download speed on everything I've used (PC, Phone, Xbox One, Toaster, ect) doesn't match what BT claimed I should get. I'm getting about 3/4 MBs on my PC (wired to BT hub 3) and 1MB on my Xbox One (wireless) but BT said I should get a minimum download speed of 20MBs.
So I decided to run a speed test on Speedtest.net and I'm apparently getting 32MBs download speed, yet I ran a download on steam and the highest it reached was 3.9MBs. The average download speed for BT on steam is 16MBs so it isn't steam being limited to 3/4MBs.
I'm using BT hub 3 and my friend brought their BT hub 5 round to see if that improved anything, it didn't it stayed the same.
So I want to know if I'm missing something. Why does a speed test say my speed is much higher than what I'm experiencing? Are there any hub settings I should look at? I haven't touched any settings on my router because I don't know what they mean.
I don't know much about networking, so if possible please try to keep explanations/help simple.