Any tips on getting ahold of a human at Microsoft hardware support?
I started a service call about a month ago on a Surface Book 2 with a bad battery in the tablet portion. The call proceeded to the point where they were approving an RMA for replacement. Then they ghosted me.
Emails (with official case number and everything) to Microsoft support have gone unanswered almost two weeks now. When I call the 800# of the “manager”, I spend maybe five minutes going through a voicemail tree, then a poor quality voice synth recording comes up “We’re sorry we’re not providing phone support at this time.” and the line goes dead.