Epomaker System Auto-detect issues

Level1 Store KVM Helpdesk
1

KVM Model:

2-PC 2-Monitor DP

USB Interface (5-gigabit or 10-gigbit):

5-gigabit

Problem:

Epomaker keyboards with their own software have a feature to automatically detect MacOS and Windows. This is intended for people to plug their keyboard into their PC and it “just works” without having to use a (now deprecated and fully removed) key combo to switch modes. Which mode the keyboard is in is never surfaced to the user except when you notice alt and system keys are switched, and the FN is locked by default (is MacOS mode).

Now why is this an issue? Well, it seems the KVM (which is otherwise phenomenal) interacts with the keyboard in a way that makes it think it’s plugged into a MacOS device for some reason.

Other Notes:

The issue can be solved by disabling system auto-detect in the epomaker software. However, it took me looking way harder than I should have needed to find this option, and ultimately the feature wasn’t behaving as expected.

I don’t need immediate support, but for anyone facing a similar issue, this sort of thing seems to be possible.

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Thank you for bringing this up, I’ll be sure to add it to the FAQ. I’m not sure why this is happening, but I’ll at least tag @wendell so he’s aware.

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Hello i recently got an Epomaker Rt100 and i am facing the same issue, and even if i switch the auto detect os off the issue persists, This is frustrating Tbh.