For everyone that will soon complain when they receive their bill:
For Cox customers located in the following service areas, if you exceed your data plan, we automatically provide additional 50 GB blocks of data for $10 each. Blocks are provided only when needed and do not affect your Internet package. There is no change to the speed or quality of your Internet service if you exceed your data plan.
Arizona Arkansas Cleveland, OH Connecticut Florida Georgia Iowa Kansas Las Vegas Louisiana Oklahoma Omaha, NE Sun Valley, ID
Grace Period Information
To help our customers in the Arizona, Louisiana, Las Vegas, and Oklahoma service areas get accustomed to this change, we are providing a grace period for two consecutive bill cycles (about 60 days) before we begin charging for additional blocks.
The grace period starts with data usage cycles that begin on July 6, 2017. During the grace period, any charges you may incur for exceeding your data plan will be reflected on your bill statement along with an automatic matching grace period credit. Beginning with bills dated October 8, 2017, grace period credits will no longer apply.
Data Usage and Cox Services
The following Cox services or video content do not count toward your data usage.
Cox Digital Telephone and Cox Homelife services. Most video content accessed from your cable receiver, the Contour app, and on watchtv.cox.com.
Playing video content identified as Internet or TV GO does count toward your data usage. The following icons display by each applicable program title.
In the Contour 2 on-screen guide, content marked with the icon Internet icon will count toward your data usage. In the Contour app and on watchtv.cox.com, content marked with the icon TV GO icon will count toward your data usage if your device is connected to your Cox Internet service.