Cant recover Synology-Wiped Seagate Drive with hdparm - Master Password needed to security-disable

Hardware HDD's & SSD's
1

Hi everyone, i bought a used ST4000VN008-2DR166 (Seagate IronWolf, not gonna be used for critical data) and the seller wiped it in synology which apparently enabled some form of ATA security, preventing me from reinitializing the drive, as shown by

hdparm -I /dev/sde

/dev/sde:

ATA device, with non-removable media
        Model Number:       ST4000VN008-2DR166                      
        Serial Number:      ZGY7VBPM
        Firmware Revision:  SC60    
        Transport:          Serial, ATA8-AST, SATA 1.0a, SATA II Extensions, SATA Rev 2.5, SATA Rev 2.6, SATA Rev 3.0
Standards:
        Used: unknown (minor revision code 0x006d) 
        Supported: 10 9 8 7 6 5 
        Likely used: 10
Configuration:
        Logical         max     current
        cylinders       16383   16383
        heads           16      16
        sectors/track   63      63
        --
        CHS current addressable sectors:    16514064
        LBA    user addressable sectors:   268435455
        LBA48  user addressable sectors:  7814037168
        Logical  Sector size:                   512 bytes
        Physical Sector size:                  4096 bytes
        Logical Sector-0 offset:                  0 bytes
        device size with M = 1024*1024:     3815447 MBytes
        device size with M = 1000*1000:     4000787 MBytes (4000 GB)
        cache/buffer size  = 8192 KBytes
        Form Factor: 3.5 inch
        Nominal Media Rotation Rate: 5980
Capabilities:
        LBA, IORDY(can be disabled)
        Queue depth: 32
        Standby timer values: spec'd by Standard, no device specific minimum
        R/W multiple sector transfer: Max = 16  Current = ?
        Advanced power management level: 254
        Recommended acoustic management value: 254, current value: 0
        DMA: mdma0 mdma1 mdma2 udma0 udma1 udma2 udma3 udma4 udma5 *udma6 
             Cycle time: min=120ns recommended=120ns
        PIO: pio0 pio1 pio2 pio3 pio4 
             Cycle time: no flow control=120ns  IORDY flow control=120ns
Commands/features:
        Enabled Supported:
           *    SMART feature set
           *    Security Mode feature set
           *    Power Management feature set
           *    Write cache
           *    Look-ahead
           *    Host Protected Area feature set
           *    WRITE_BUFFER command
           *    READ_BUFFER command
           *    DOWNLOAD_MICROCODE
           *    Advanced Power Management feature set
                Power-Up In Standby feature set
           *    SET_FEATURES required to spinup after power up
                SET_MAX security extension
           *    48-bit Address feature set
           *    Device Configuration Overlay feature set
           *    Mandatory FLUSH_CACHE
           *    FLUSH_CACHE_EXT
           *    SMART error logging
           *    SMART self-test
           *    Media Card Pass-Through
           *    General Purpose Logging feature set
           *    WRITE_{DMA|MULTIPLE}_FUA_EXT
           *    64-bit World wide name
           *    IDLE_IMMEDIATE with UNLOAD
                Write-Read-Verify feature set
           *    WRITE_UNCORRECTABLE_EXT command
           *    {READ,WRITE}_DMA_EXT_GPL commands
           *    Segmented DOWNLOAD_MICROCODE
           *    unknown 119[6]
           *    Gen1 signaling speed (1.5Gb/s)
           *    Gen2 signaling speed (3.0Gb/s)
           *    Gen3 signaling speed (6.0Gb/s)
           *    Native Command Queueing (NCQ)
           *    Phy event counters
           *    Idle-Unload when NCQ is active
           *    READ_LOG_DMA_EXT equivalent to READ_LOG_EXT
           *    DMA Setup Auto-Activate optimization
                Device-initiated interface power management
           *    Software settings preservation
                unknown 78[7]
                unknown 78[11]
           *    SMART Command Transport (SCT) feature set
           *    SCT Write Same (AC2)
           *    SCT Error Recovery Control (AC3)
           *    SCT Features Control (AC4)
           *    SCT Data Tables (AC5)
                unknown 206[7]
                unknown 206[12] (vendor specific)
                unknown 206[14] (vendor specific)
           *    SANITIZE_ANTIFREEZE_LOCK_EXT command
           *    SANITIZE feature set
           *    OVERWRITE_EXT command
           *    DOWNLOAD MICROCODE DMA command
Security: 
        Master password revision code = 65534
                supported
                enabled
                locked
        not     frozen
                expired: security count
                supported: enhanced erase
        Security level high
        446min for SECURITY ERASE UNIT. 446min for ENHANCED SECURITY ERASE UNIT.
Logical Unit WWN Device Identifier: 5000c500c6fe5c26
        NAA             : 5
        IEEE OUI        : 000c50
        Unique ID       : 0c6fe5c26
Checksum: correct
root@aspvendin:~# hdparm -I /dev/sde

/dev/sde:

ATA device, with non-removable media
        Model Number:       ST4000VN008-2DR166                      
        Serial Number:      ZGY7VBPM
        Firmware Revision:  SC60    
        Transport:          Serial, ATA8-AST, SATA 1.0a, SATA II Extensions, SATA Rev 2.5, SATA Rev 2.6, SATA Rev 3.0
Standards:
        Used: unknown (minor revision code 0x006d) 
        Supported: 10 9 8 7 6 5 
        Likely used: 10
Configuration:
        Logical         max     current
        cylinders       16383   16383
        heads           16      16
        sectors/track   63      63
        --
        CHS current addressable sectors:    16514064
        LBA    user addressable sectors:   268435455
        LBA48  user addressable sectors:  7814037168
        Logical  Sector size:                   512 bytes
        Physical Sector size:                  4096 bytes
        Logical Sector-0 offset:                  0 bytes
        device size with M = 1024*1024:     3815447 MBytes
        device size with M = 1000*1000:     4000787 MBytes (4000 GB)
        cache/buffer size  = 8192 KBytes
        Form Factor: 3.5 inch
        Nominal Media Rotation Rate: 5980
Capabilities:
        LBA, IORDY(can be disabled)
        Queue depth: 32
        Standby timer values: spec'd by Standard, no device specific minimum
        R/W multiple sector transfer: Max = 16  Current = ?
        Advanced power management level: 254
        Recommended acoustic management value: 254, current value: 0
        DMA: mdma0 mdma1 mdma2 udma0 udma1 udma2 udma3 udma4 udma5 *udma6 
             Cycle time: min=120ns recommended=120ns
        PIO: pio0 pio1 pio2 pio3 pio4 
             Cycle time: no flow control=120ns  IORDY flow control=120ns
Commands/features:
        Enabled Supported:
           *    SMART feature set
           *    Security Mode feature set
           *    Power Management feature set
           *    Write cache
           *    Look-ahead
           *    Host Protected Area feature set
           *    WRITE_BUFFER command
           *    READ_BUFFER command
           *    DOWNLOAD_MICROCODE
           *    Advanced Power Management feature set
                Power-Up In Standby feature set
           *    SET_FEATURES required to spinup after power up
                SET_MAX security extension
           *    48-bit Address feature set
           *    Device Configuration Overlay feature set
           *    Mandatory FLUSH_CACHE
           *    FLUSH_CACHE_EXT
           *    SMART error logging
           *    SMART self-test
           *    Media Card Pass-Through
           *    General Purpose Logging feature set
           *    WRITE_{DMA|MULTIPLE}_FUA_EXT
           *    64-bit World wide name
           *    IDLE_IMMEDIATE with UNLOAD
                Write-Read-Verify feature set
           *    WRITE_UNCORRECTABLE_EXT command
           *    {READ,WRITE}_DMA_EXT_GPL commands
           *    Segmented DOWNLOAD_MICROCODE
           *    unknown 119[6]
           *    Gen1 signaling speed (1.5Gb/s)
           *    Gen2 signaling speed (3.0Gb/s)
           *    Gen3 signaling speed (6.0Gb/s)
           *    Native Command Queueing (NCQ)
           *    Phy event counters
           *    Idle-Unload when NCQ is active
           *    READ_LOG_DMA_EXT equivalent to READ_LOG_EXT
           *    DMA Setup Auto-Activate optimization
                Device-initiated interface power management
           *    Software settings preservation
                unknown 78[7]
                unknown 78[11]
           *    SMART Command Transport (SCT) feature set
           *    SCT Write Same (AC2)
           *    SCT Error Recovery Control (AC3)
           *    SCT Features Control (AC4)
           *    SCT Data Tables (AC5)
                unknown 206[7]
                unknown 206[12] (vendor specific)
                unknown 206[14] (vendor specific)
           *    SANITIZE_ANTIFREEZE_LOCK_EXT command
           *    SANITIZE feature set
           *    OVERWRITE_EXT command
           *    DOWNLOAD MICROCODE DMA command
Security: 
        Master password revision code = 65534
                supported
                enabled
                locked
        not     frozen
                expired: security count
                supported: enhanced erase
        Security level high
        446min for SECURITY ERASE UNIT. 446min for ENHANCED SECURITY ERASE UNIT.
Logical Unit WWN Device Identifier: 5000c500c6fe5c26
        NAA             : 5
        IEEE OUI        : 000c50
        Unique ID       : 0c6fe5c26
Checksum: correct

For Additional diagnostic info i ran:

hdparm --dco-identify /dev/sde

/dev/sde:
SG_IO: bad/missing sense data, sb[]:  70 00 05 00 00 00 00 0a 04 53 40 01 21 04 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
DCO Checksum verified.
DCO Revision: 0x0000 -- unknown, treating as 0002
The following features can be selectively disabled via DCO:
        Transfer modes:

        Real max sectors: 1
        ATA command/feature sets:

I think the soluion would be to run

hdparm --user-master m --security-unlock admin /dev/sde

and then

hdparm --user-master m --security-unlock admin /dev/sde

However - i don’t know the Seagate Factory Password and can’t find it anywhere in their docs. Anyone here in the know? Alreadey tryed “Seagate” followed by 25 spaces/dots and got:

SG_IO: bad/missing sense data, sb[]:  70 00 05 00 00 00 00 0a 04 51 40 01 21 04 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

Also, the security section changed from “not expired: security count” to “expired: security count”

Am i even going down the right path?

2

I found this info
https://www.seagate.com/manuals/software/toolkit/secure/#resetting-the-drive-to-factory-settings

https://www.seagate.com/support/kb/toolkit-seagate-secure-faq/

How do I remove the password from my drive?

  • There are two ways to remove a password:
    • Disable Password – How to disable security
       NOTE:
      • You must know your current password to disable the security feature
      • To re-enable the password feature you will need to use the old password
    • Factory Reset - How to factory reset your drive
      • WARNING: This will completely erase the drive, make sure to have the data backed up.
      • Requires your PSID but you do not need to know your current password.

Where are the SID and PSID?

  • The SID and PSID may be found:
    • On the printed insert in the box with your Seagate Secure compatible device
    • By scanning the QR code on the drive’s label
    • Printed on the drive’s label
    • Under the orange bumper on LaCie Rugged drives
  • Note that single drive devices will have only one PSID, while dual drive devices such as the LaCie Rugged RAID Shuttle will have two PSIDs.
3

Factory reset seems to be a great option to use before adding a used drive.

4

Unfortunately that didnt work either, the utility recognizes the drive but then errors out. I now contacted seagate and they told me to rma it (even though i was transparent about it being user error by either me or the original owner.

5

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