Andy Yen from Proton became unhinged AI bro

So, Andy Yen and the CTO from Proton, have decided to push AI
This had been mentioned in the Bitwarden thread, but I think it is of interest and deserving of it’s own thread.

The particular section on the 404Media article (partial paywall) that stood out to me, was the section where the management claimed it is “looser thinking”, to test patches thoroughly before committing. Now, it does not say how thoroughly the patches/code had already been tested, or how much further the engineer wanted to test. The word “pen test” sounds more involved than normal testing to me, but also, if the engineer suggests it, I suspect it should be considered, even if not persued.

Later in the article, it mentions about employees being “re-interviewed” with the apparent goal to ensure they will use AI in the future. I know AI definitely helps people work, in the same way googling issues helps them. But forcing workers to push slop in when it may not be needed, seems harmful, to me.

I for one, will be keeping an eye on it, with a view to removing my subscriptions, as I do not trust pushing AI slop. If an engineer uses it, then fine. Make it available, and if it has merit, it will be used.

He later responded on reddit:

A lot of you probably don’t want to hear from me right now. But I spoke to the Proton team earlier today, and you also deserve to know what was said, because I’ve let you down, too.

First of all, I take responsibility for the failure of communications that has led to such uncertainty, confusion, and hurt within the staff. We’ll be bringing in an internal communications lead to help keep this from happening again.

More personally, I shouldn’t have said some of the things I did to the people who helped build this company. They were hurtful, I’m sorry, and I am determined to do better.

I want to address some points that have raised concerns.

First, the “re-interviews” that have been publicly discussed will not take place, and no one will lose their jobs because of them.

Second, Proton does not install tracking software on employees’ laptops to measure how much AI-generated code they produce. This is false and stems from someone’s misunderstanding about how MDM software works.

But most importantly, I need to categorically state that our use of AI will never be at the expense of security. In the past year, contrary to what has been alleged, actually additional layers of security review have been added to meet the threat posed by hostile AIs scanning Proton’s open source code for vulnerabilities. Fast and secure need not be mutually exclusive. We also leverage AI to find vulnerabilities in our own code before attackers do. Our code is open source, and its security remains open for all to verify.

I recognize that the burden of proof about this is on us, and therefore, I’m recommitting to Proton’s deeply held belief in transparency. We will lift the hood on how we use AI internally at Proton. This includes publicly releasing and open sourcing several of the internal tools that we use, including more advanced versions of Lumo with greater capabilities, which have never been made available outside of the company.

We will also publish how code reviews and security reviews at Proton are done, and detail our AI policies, including where AI is permitted, and where it is not, and our rationale. Instead of just being able to see the final open source code that we produce to verify security, third parties will also be able to assess how that code is produced.

Even if we might wish it wasn’t, AI is here, and it will unquestionably change how software is developed forever, and Proton must also change. But we’re committed to proving to you that we’re doing it in a responsible and safe way.

The past few days have been humbling, to say the least. When you see your words reflected back at you, all at once, you can’t help but see yourself in a different light. I’ve made mistakes, but I will learn from them.

The coming days, weeks, months, and years will be difficult, not just for us, but for all the people who will be impacted by the changes brought on by AI and automation. Proton will not go the distance with an army of agents, but with an army of smart, thoughtful people, who care deeply about our mission, our users, and this community.

So, my view, is I will probably still remove my subscriptions, as I am not sure I trust what he says.

What are your thoughts?

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Post that brought it to my attention:

I can admidt, that I am overreacting to shoe-horning the use of AI, but when the spectre of forcing engineers to use something that may not be the best tool for the job, and then not acknowledging security is paramount, Does not sit right to me

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Straw poll, to vague if I am the only unhinged one here…

  • I pay for proton, but may to cease further funding
  • I use free proton services, but may move elsewhwere
  • I pay for proton services, and shall continue
  • I pay for proton stuff, but am looking to “deProton” my stack
  • I use free proton stuff, and shall continue
  • I never trusted Proton, and this reinforces my opinions
  • I still trust the vision, but am holding back my money
  • Turnip
  • Cheese
0 voters
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I’ve been using ProtonMail for 5 years, and I’ll continue to do so until there is a better alternative.

Andy Yen does sound like a dick, but I don’t disagree with his view on AI. Where I work we recently hired a new developer, I asked every person who applied for the job how they used AI, I was actively looking for people who used AI. The difference in cost/hours on projects done with or without AI is insane.

For all the flaws Proton has they still have the best product bundle for the price.

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In the past, 404media has reported (in my opinion) disingenuously on Proton. I am not sure why - it always seemed to me as if they had some underlying dislike of Proton and were trying to make the story fit the narrative.

That being said, if the worst of the (so far unproven) allegations turn out to be true AND Proton does not see a change in leadership, I will certainly refund my plan and look for a change.

It is worth pausing for a moment though and considering that Proton is still uniquely positioned:

  • Swiss Laws protect them and their users (Tuta and Mailbox are German - not a good thing given our current political climate and ever-increasing police powers)
  • They are majority-owned by a non-profit foundation
  • I use services from them whose code has been audited externally and they have an excellent security record

So even if I wanted to switch, I don’t see an alternative besides self-hosting, which is realistically not a security improvement.

I am going to wait and see if they take the right actions to resolve this situation, if it does indeed turn out to be much of a situation at all.

People have loved to hate on Proton for the six/seven years I’ve been a customer and they’ve not disappointed me yet.

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It may simply be that 404media are drama llamas, and pick-and-choose ragebait to post.

And, they may take things out of context

They may even lie/make stuff up.

But, if a nugget of truth turns out that there was a decision to compromise security, to promote speed, then I think there is still value there.

And the response that Yen posted on Reddit, seems to imply that the reporting, was indicitave of the direction they had been going, and the messaging that had been issued internally

Again, I am sure I am over-reacting to the situation.
I have been a paid subscriber for years, and the products are GOOD, and I still trust them… For now…

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(screaming profanities like a sailor)

I hate this fog of war of untrustworthy reports. Something is happening but we can’t say for certain until we wait and see some more.

He might be an AI bro and bullshitmaxed to damage control on Reddit or he posted like a dummy internally (you are a CEO, your entire job is talking to people) and 404 jumped on the occasion to continue their shelling campaign on Proton.

Goddamnit. If Email wasn’t such a racket with their “trust” system to reduce spam I wouldn’t need to pay for Proton and just self host. I cannot afford to risk my emails to bounce or stop receiving emails because some stupidity has happened somewhere and my IP or IP range or DMARC or whatever it is this week has been deemed suspicious and I got in the naughty list.

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I feel a lot of people seem to forget how disconnected executives are from the world, and sometimes even their own company.

Is it concerning? Sure, using tools when not needed isn’t good. If I need to cut a piece of metal a wood saw would eventually maybe work, but it’s not efficient.

I also get the anti-AI all the time crowd, as a lot of heavy AI and pro AI users kinda just talk in a circle and build a lot of cool sounding and looking things that are essentially useless.

I do find that 404media seems to lean toward a Louis Rossman type of viewer in their reporting, as sometimes even Louis leaves out a bit of context just to help drive home a point surrounding a topic.

As always, should be interesting to see how it plays out.

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I have subscribed to proton, paying for longer than the last 2 digits of YYYY exceeded 20 and I still will be. That’s because while they do deliver something useful, the primary product is trust, and for being trustworthy they have deserved it. And it’s something they must maintain.

My point of view on LLM, is one of drastic scepticism not for present capabilities (it definitely can bring them) but how it changes control. CEO’s forcing use (epic/sweeney) want control that can’t refuse them, so they can ignore/fire their staff and only be told how smart they are. The market valuations of the LLM companies, is as they want control over everything (fantasy or not) so they can then rent it back for infinite money.

I don’t trust any company doing that or is that short sighted.

I’m also not going to join an equally (to use the word from the title) unhinged dogpile on how AI can’t be used for x, y or z grounds. By ignoring it entirely they risk a competitive disadvantage. That is also harmful, whether you wish it or not (and, if this is anyone reading’s own tendency, depending what industry you work in, consider if this is also possibly to yourself).

If they keep control, and keep listening to their staff (perhaps also customers) there’s a middle path where they can benefit from the technology where it makes sense (rather than forced to meet a token target with untested wish fulfilment). But if they’re inching towards backdooring themselves with claude, while gutting their own technical capacity then I am moving as by then they’re just a subsidiary for billing purposes. it doesn’t seem they are doing that.

Proton sell their own LLM product. It’s fine. Or at least, noticably better than things I can run on spare/old gaming hardware. I even borderline consider paying for it. But only because Proton haven’t a track record of telling me i’m selfish for wanting RAM in my own devices, or what amounts to how mean I am for not allowing billionaires to train models on my email. And some of the things he said wandered a bit too close to that, but have walked that significantly back. So they listen, so I monitor. That’s my reasoned point of view.

But I think they have to find that path. And I think that’s also true for the rest of us.

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I’m in the same boat but never finished moving the family over to mail and Calendar.

I’ve been brainstorming running our own POP3/IMAP on a local-to-Homelab VM as well as fallback MX versions in one or two clouds for $5/mo. Gotta have backup MX records for when your network/homelab is down.

No, I’m not talking hosting my own SMTP. That’s insane these days due to the ARPA records you need. Using Amazon SES should suffice, I hope.

The brainstorming came about as I have not been happy paying what I pay for the service I get.


Self hosting is a hell of a lot cheaper than what I’ve been paying Proton as I’ve always thought their prices are a bit high for what you get.

I purposely believed in their vision and security, and paid the premium costs. No more. If they have gone the AI route and skipping developer positions, while charging what they charge, I’m done with them.

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I’ve tried hosting my own e-mail, and deliverability is a nightmare. Everything works 99% of the time, but having to deal with the last 1% where people say they didn’t get your e-mail is not worth it unless your time is worth nothing.

You can do everything by the book, and you still have to constantly worry about if your e-mail is getting flagged as spam.

If Tutanota was using PGP I would consider using their service, but them using their own non-standard encryption means it only works when sending tuta to tuta, which makes it kind of useless for me.

I could drop the encryption, but then I would also need to look for provider for the other services I use, like VPN, drive, pass and e-mail alias, and I don’t want to deal with 10 different companies.

With Proton, I get all the services I need for €8 per month, it’s one invoice every 24 months, and I can be reasonably sure they are not going bankrupt.

It’s not a perfect company, but for the product I’m looking for there isn’t a viable alternative.

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Setting aside all else one should never speak to subordinates like that. Particularly someone in the c-suite. Guy is a dork and a loser and I wouldn’t trust him with half of what Proton was intended for.

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Further information for the interested.

(Rebuttal from what seems like a Proton employee)

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reposting from reddit, I’m not that guy. I’m doing this just in case it gets deleted (never seen that on reddit eh fellow redditors?)

u/EpokK1

I’m a Proton employee and I’m breaking my silence

My name is Richard, and I’m a Staff Engineer at Proton, been with the company for many years now.

I’m posting because I’m sick of watching a company and the mission I’ve given years to be hurt by so many things which are out of context and simply not true. Most colleagues I know are very angry at the leakers, particularly after the latest leak.

A few examples.

The “perception vs truth” comment

This one keeps coming up, so here’s the actual quote in context (unlike the leakers, I have permission to post this image):

This is not a discussion about code security. The context is that we did PQC better than Tuta, but because of the way we announced it, it looked like we did it worse, when we actually did it better.

“Proton monitors employees’ AI code generation”

This is also a distortion. Proton has a tool that labels which code is AI-generated and which is human-written, which is important for many reasons. It can’t be used to evaluate how much AI somebody is using. The design document for the tool states this clearly. This document is available to all employees:

The security point

The list goes on and on. Same with the security point. I have access to that chat. Andy never said don’t do pen testing. It’s true, he used shitty language and he personally apologized to the whole company. However in that same security chat he also said something 404 omitted: “The baseline is, we must do this plus be faster at the same time” in reference to security testing.

He agreed with the additional pen testing, and it was even recently implemented at Proton. What he didn’t agree to was it slowing down the pipeline.

About hiring engineers

This quote “this is the last year that we hire engineers” is also out of context. At Proton, the engineering and product management roles are merging and we call this new discipline “Product Engineering”. Proton also mostly hires product managers with engineering backgrounds. It means we stop hiring engineers who just code, and hire instead product engineers who also exercise product judgment that AI doesn’t have, not that we don’t hire engineers at all. I know this because I help with hiring for the whole company.

One last thing

I want to put a few words out there that aren’t about quotes or screenshots, but about my experience.

To be honest to you, we’re all in a bit of a shock after reading the articles written, and some of the criticism hurts me because it described a company I don’t recognize. Reading the comments on Reddit hurts me because so many of them do not reflect reality. Proton is not rushing into AI without concern for safety, it is actually being done very carefully.

If you’re deciding whether to keep using Proton, I’d just ask that you make that decision after getting the full picture, and not solely on the quotes that have been intentionally taken out of context. Otherwise, you are only hurting the workers that you claim to want to protect.

I’ll be back in the comments later and will answer what I can. Just want to get this off my chest.

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thanks for sharing a saner side.
it is appreciated, and alays some of my concerns