Zalman Z11 Plus Side Planels PLEASE HELP! { URGENT }

Well all of my computer parts came in today I knew I would run into problems here and there but I didn't think it would happen this fast.... Infact it's the first thing I tried to do

 

So I unbox the case all good and I want to open the side panels to get working so there are thumb screws holding them in 2 for each panel although one panel only had one maybe the other fell inside the case but I'll sort that out later but for now I have a new problem so I take all the screws off and then like I seen in the many unboxing vidoes i watched of this just try to pull it of and? NADA nothing. It wont come off for some reasons in every video i've watched just type in Zalman Z11 plus on youtube, all they did was take of both thumb screws then pop the thing right off? but mine won't I've pulled so hard that I could see one of the clips holding in the side window bloddy came off and the whole thing bending ? WTF what does this case want from me to open? and the other side is the exact same If I pull harder I'm almost positive I'm going to break something and I dont think its a matter of another screw cause first of all I cant see any and other thing is in every video like I said they just take of those two screws and then pop the thing off..... Oh god if i've already run into a problem now I dont know whats going to happen latter

That's funny man! :D Check for any damage that may have occured during the shippment. Also, check for some bent pins or latches or whatever they are called, inside the case. Last thing I'd suggest is RMA it. (prolly molten n' shit)