lol nice try, breh. Very edgy.
Valve really did a great job when it comes to a digital offering for games. Of course it's not perfect but it's a relatively new way to get games. Things will change over time. Competition has popped up since Steam came into the picture.
Returns have been a major topic in this thread. At the end of the day, Valve has to find a way to please consumers, AAA publishers and even indie devs to some extent. Some indie devs. want more restrictions on returns, believe it or not.
I have never been allowed to return a game to a store at any point in my life. EB games, Gamestop, Wal-Mart, Target, Best Buy, you name it. If the plastic packing was open the return was no bueno. Back in 2000, before Steam, I went to a game store called "Planet-X" which eventually was replaced with Gamestop. I was 13 back then and managed to buy Soldier of Fortune without an adult with me. When my grandparents saw me playing the game on their computer they marched me back to the store and demanded a refund. Never happened.
When returns with stipulations popped up on Steam I was shocked and excited. I got my money back for No Man's Sky with absolutely no issue or arguing at a customer service desk.
Question for those of you lurking this thread: Before steam started doing returns, how successful were you at returning a game at a store? If you had success, was it easy or require some difficulty? I'd be interested to hear your experiences.
Here is a nice quote from an article on Gamasutra from a while back regarding some dev's thoughts on steam returns:
"They can potentially be 'sorta-free' [the dev's game], if you're inclined to think of them that way." says Tringali. "I wouldn't consider Sun Dogs a 'fun' game in the traditional sense, and I think the majority of people expect games to conform to their standards of fun. I get the sense that a lot of those people don't see the value in paying for a different experience, usually a short and experiential one. This puts some of them in a moral gray area for refunds." - Tringali, Dev of Sun Dogs
"The vast majority of refunds are not related to technical issue, system requirements, etc," says Oldblood. "They're simply people not being happy with their purchase after playing at least a portion of the game. The "Not fun" category alone makes up a little over 50% of refunds."
- Oldblood, dev of Masochisia
Last but not least, Steam really opened the door to more varieties of games for me. The merits of Greenlight could be debated here too but ultimately, while much of it is trash, at least I have that variety open to me. Now I can find most of these indie games on other platforms but that wasn't the norm until the past few years.
While many of us in the thread lean on legal proceedings and individual issues in specific countries regarding Steam, as a whole it's been a positive experience. I consider Valve my 'friend' because things have only gotten better since they forced us to use it to get HL2...and I hated the idea of having Steam back then.