The keyboard not responding in grub(2.02)

Hi,
is anyone has any idea why the keyboard not working in grub
I’m relying on grub customizer to switch between an OS to another.
Legacy USB Support in my UEFI is [Enabled], so I don’t know what is the problem
thanks for the help

Have you tried other USB ports?

Do you have fast boot enabled?

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thanks for the replay…
fast boot is disabled (and I’ve tried it enabled), and yes I’ve tried different USB ports and a different keyboard with out any luck

i’ve had issues with wireless keyboards in the past (usually for getting into bios, could be a carryover for grub?)

have you tried holding shift?

i remember there being some flag you can set in grub to where instead of spamming any key or escape, you hold shift to get the menu to come up.

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