The Division Errors and Crashes

Communities Gaming
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I have a friend who is running an Intel chip with an Nvidia Quadro card. He is able to run all other games at 60+ FPS, however, The Division seems to crash with the following errors:

DELTA 20000984 and MIKE XXXXXXX

Google results indicate these to be 'server-side' issues. However, recreating the problem is as simple as opening the game and logging in. If it were a server-side issue, I believe that the same issue would occur from another gaming PC within the same geographic area using the same ISP, AKA me.

Since the searches indicated it was a server issue, I assume that it is possible that the transmissions from his client to the server aren't consistent enough, or his traffic is being selectively blocked. Therefore, most troubleshooting has revolved around network connectivity and security. Those steps include:

Disabling the Windows firewall on all profiles (Domain, Private, Public)
Disabling A/V software entirely
Disabling IPv6
Setting DNS to 8.8.8.8 and 8.8.4.4 on both the PC and the router/gateway
Running ethernet instead of WiFi
Windows clean boot (removing all peripherals, disabling startup items, and non-microsoft services)

Prior to those steps, we had tried:

Updating Windows
Updating the Nvidia drivers
Using older Nvidia drivers
Updating his NIC drivers
Disabling all power saving options(including green ethernet)

I cannot think of anything else to try short of an operating system re-installation. However, I do not believe that will resolve the issue either. In fact, writing this post has made me think of disabling all of those gaming features on his WiFi AP. Perhaps uPnP or some other service is causing the issue.

Any other ideas would be most welcome.

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check windows defender and look to see if the game is having full access to the netowrk, if not then set to full access. some times windows defender likes to screw up settings and not allow internal or external access for some games due to windows updates or installs.

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At the risk of sounding dumb, the game is crashing back to windows yes? Have you tried a regular GeForce video card? Yes I know other games work but those are other games

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Why would you buy an Ubisoft game on your PC? You know what you're getting. Buggy crap.

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Spartankill - Thank you for your response. I will look into this.

Yoinkerman - No other Nvidia card to test, I use Radeon, works fine. But this is likely not a GFX card issue.

Fudgeo - amazingly constructive response. I assume by 'buggy crap' you mean 'normal game'. I have no issues with Far Cry, RS:Siege, or The Division on my PC. Don't let misconceptions ruin your chance to play a game on PC. PC > Console.

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I'd try a different video card. Maybe bring your radeon over

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