In my ineptitude I just broke my brand new 1tb WD Blue SSD trying get in my case. I connected it before putting it in and twisted it too much and bent the SATA pins and broke the plastic piece off the top that keys the connector. It now won’t stay in.
What are my chances of getting a replacement? My stupidity is obvious. It’s clearly not a manufacturing defect.
Welp, that’s two sides of a coin?
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bad advice redacted
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@Dimwit
I have an older ssd that I broke out of warranty.
I broke the backing plastic bit away from the gold contacts on the power side of the sata connector.
But I placed the plastic in place, and put the drive into a laptop, and screwed it in place.
The connector is pretty snig in the socket, and has worked fine for over a year at light daily usage.
I’d say, if you got a broken drive in the box, what would you do?
You’d be in contact with the company, getting them to correct their problem.
IIRC, even America has return and refund laws, at least to a limited degree.
[Edit: if product does not meet quality standards, there should be refund policies in place.]
I am not recommending fraud, or deceit to deprive anyone of property / money, but there are consumer protections, and they can be used.
having already return an hdd to a store as a kid because it didn’t work (didn’t show up in windows) while having no idea what diskmanager was and that i needed to enable the disk. i can say that store don’t know much about it and might not bother to care.
You “found it” like that… put your hand over your nose to stop it from growing, and you should be good.
I don’t think their product should break so easily just by twisting it. Maybe something is legitimately wrong with the plastic? Just be as honest as you can.
Even if they say you voided the warranty, you can acknowledge it and ask if you can have it serviced with them (the store) shouldering the shipping. It is relatively brand new after all. It should still be cheaper than an outright replacement.
… I had a 1TB drive 10-15 years ago that worked with ducttape (weird cooler master case was built with 3.5" drives going sideways and needed an angled sata connector, and I didn’t have a cable with both angled ends of the correct length that I needed, so I closed the case pushing slightly on the side panel, thinking cable would bend, and it did on one drive, not on the other). I think I still have that drive somewhere with a permanently duct taped sata cable and it might still work (or it might have died from disuse).