Edit 1: RMA’d the board and just received the replacement yesterday. Reinstalled everything and it’s working perfectly for now. If anything changes, I’ll come back and update this post.
Edit 2, 01/21/18: It’s been about a week and a half and no more freezes or crashes. The chip is stable at 3.7/1.225V. So looks like the RMA did the trick. Best of luck to anyone else with the same issue!
Edit 3, 04/01/2018 (Final): This definitely fixed the issue. Haven’t had a single crash or other issue since getting the new board. Not sure what they changed, but it worked. Actually upgraded her chip to a Ryzen 1600X, OC’d at 3.8GHz, completely stable.
I recently built an entry level gaming PC for my daughter. I’m using a Ryzen 3 1200 chip and an Asrock AB350M Pro4 motherboard - I’ll list all parts below. The issue I’m having is frequent system freezes that completely lock the PC up, requiring a hard reboot. I’ve googled and asked around on reddit, but haven’t found anything that works.
CPU: Ryzen 3 1200 (updated chipset drivers using the AMD utility)
Motherboard Asrock AB350M Pro4 (bios version 3.30)
RAM HyperX DDR4 2400 RAM, 2x4GB - model HX424C15FBK2/8
SSD Samsung 850EVO 250GB w/ Windows 10 Home, fresh install
HDD WD Blue 2TB
GPU EVGA 1050 ti
PSU Cooler Master Elite V2 550W
New build, overclocked in BIOS to 3.6 at 1.200 volts, but this issue is happening running at stock speeds as well. Passes Prime95, AIDA64, Furmark, Cinebench, and Memtest without stability issues or overheating - has never frozen up during stress tests. But during use (both gaming and just regular browsing/YouTube) it randomly freezes up. Can’t get past 2-3 hours without it happening, have to hit the reset button on the front of the case. Occasionally will black screen with CPU fan going full speed, but this has only happened a couple of times
Done in attempt to diagnose or fix the problem: Ran Memtest from a flash drive for 9 passes, zero errors. Stress tested with the above mentioned programs for about 2 hours each, zero problems. Updated BIOS, chipset drivers. Reset CMOS. Erased both drives and reinstalled Windows fresh - twice. Turned off Cool n Quiet and C-states in the BIOS. Cleared virtual memory and set it to 12GB (1.5 times my RAM amount, per an online recommendation.)
Only thing I’ve found is the RAM I bought isn’t on the QVL on Asrock’s website, but I’ve never found this to be an issue on other builds. I’ve heard Ryzen can be finicky about memory, but it seems like this would have caused an issue during Memtest?
Hoping you guys have suggestions. I’m ready to call it a $200 loss and switch over to Intel .