[SOLVED] 2017 Surface Pro Touch Screen Issues

We were told at microcenter the surface pro would work without the type face keyboard. I am trying to set this up for my dad and the touch screen is not responding. I am just wondering if a physical keyboard/mouse is required for this setup.

Mine didn’t need one for the initial setup.

Microsoft has had some serious QA issues with the Surface line, just an early warning if you can’t get it to behave.


i agree with @k3g

i would look into getting a replacement asap as the touchscreen is not working out of the box

After going through the suggestions by microsoft, we decided to get it replaced. The new one is working.