this is mainly me offloading some of the panic I’m in over this so sorry if its not the best formatted text.
went to power on my system this evening after having it off overnight, hit the power button and my finger barely touched the power button, IMMEDIATELY the BANG in the room sounded like a gunshot went off, the whole house panicked.
system is a ASUS wrx90, 7975wx and rtx 4090 so I’m praying the psu did its job and died without killing everything else. no burnt pins on any power cables, no obvious burns on motherboard and no electronic burn smell except very minor smell from psu, I have to be right up against it to smell it.
psu was a xpg fusion 1600w, xpg co-developed this psu with delta electronics who makes server psu’s so hopefully they carried over good protections to this unit. this was one of the first production units from mid 2023 when it released so could be a bad initial production run.
I would buy a different brand since this happened when it was less the 2 years old, but I had to buy custom 40-inch-long cables to fit my lian li v3000 plus case, and I can’t wait weeks to get a different set of custom cables for another brand psu to see if it killed something else.
and the last kick in the teeth, xpg rma site is screwed and won’t process my rma request, so calling in tomorrow but 2 weeks to a 36 day lead time on rma’s are listed so I have to foot the bill to get a new psu to check the system asap.
If the psu has good protection which you kinda could expect from psu´s of that nature,
than you should be fine really.
HWbusters / Cybernatics did a review on that particular psu or at least the XPG Fusion 1600W platinum unit.
And they included it in their pick list so it´s definitely not a bad product.
But with electronics nothing is really fail proof of course, sometimes it can happen.
And will take some deeper analyses of why the unit failed.
In regards to RMA since it´s probably only just a year old you could try contact the seller.
And they might be able to do the RMA for you.
Or the seller might be able to offer you a replacement unit or refund.
In cases like this you likely want the system to be up and running asap.
So dealing with a longer teeth RMA process trough the company might take more time and,
effort as you might like.
Also if the seller or company ain´t that cooperative for whatever reasons,
than it´s better to take your loss and get a replacement unit to get it up and running again.
and deal with the RMA later.
I had the same thing happen to me. I was cleaning around my computer, which is on the floor. My set of keys brushed against the power supply, causing it to explode. I kept all the computer parts except the power supply. I had to buy a new computer for a project, so I haven’t tried to build a new system with the previous parts yet.
sorry for the late response, been a busy time this month. long story short everything survived, system works great still. looks like I most likely just got a faulty unit from the early production run.
the longer version,
the xpg website being screwy, it seems like a programming error on their site, as the psu has a 12-year warranty, my thinking is whomever added the info about this psu to the website accidently put it as a 12-month warranty and the system wouldn’t recognize the psu being still under warranty because of it.
I contacted B&H photo where I bought the psu, their customer service is incredible, they contacted me about an hour after I emailed them, they then contacted xpg for me and I had an agent from xpg contact me less then 24 hours later, had a rma form sent the unit in. I was expecting a long wait since the xpg website said 14 to 36 days wait for rma’s. they had my unit 3 days later and got my replacement sent to me 2 days later.
other than the website warranty issue both B&H and xpg were quick to respond once the issue reached a person at the companies, so I have no lasting complaints.
finally, this was such an unexpected event since the system was running perfectly for months so I was shocked when it happened, which led to a self-created new problem, apparently because I didn’t expect this to be an issue and to save space I put the 24 pin y splitter and the 2 cpu 8 pin to pcie 8 pin adapters from the ASUS wrx90e motherboard into the psu cable bag and that got sent to the rma so I probably am not going to get those back from xpg.
I have contacted ASUS and they don’t carry them on hand but are looking into getting me replacements, however I won’t hear back for a couple days so I figured I’d ask here is anyone is never planning to run 2 psu’s if they had those 3 cables they’d be willing to part with? just in case asus won’t/can’t get me replacements.
as I now have 2 $700+ psu’s I figure i’ll hook up the second psu instead of letting it just sit.
Glad to hear things got (mostly) resolved with less downtime and pushback than expected.
I had a similar experience this month when a Corsair Certified Refurbished ax1600i blew up on first power-on and tripped my entire apartment building breaker with it.
Here’s hoping lightning doesn’t strike twice for both of us!
thank you, wild how many higher end psu’s are dying, on initial release of threadripper 7000 I saw at least 5 had died on people.
I’ve had no luck on getting the dual power supply cables replaced that come with the asus wrx90 board. been working with asus to try and get replacements but they don’t have them as regular inventory so who knows when or if I can get them from them. so i’m sitting on a second psu i’d like to be able to connect but no cables to connect it.
may come down to buying a second board just to get the cables.
I have been told any cpu 8 pin to pcie 8 pin would work but when plugging a 1600w psu into a $20k pc I don’t want to take any warranty voiding chances.
Second SuperFlower 1600W seems to be dying because of my Asus WRX90.
I think it is a MOBO issue, so keep spare PSUS just in case.
I can’t quite make myself get rid of the spare cables, in case I give up and sell this on and go back to TRX50
I don’t quite understand why there isn’t a single PSU, not for OC version of this motherboard. as it seems something is rotten somewhere
