Service Now broken on Chrome v 72 32 bit

Software & Operating Systems
1

I was wondering if any one out there has notice an issue where Service Now experiencing extreme lag and even fails to load on Chrome Enterprise Version 72 (32 bit). I have done some testing and it seems like switching to the 64 bit version of Chrome fixes this issue. I am trying to isolate the issue down to the Chrome version.

Any recommended test or experiences with this issue would be greatly welcome. I have been digging into this issue for 3 days looking at a number of angles.

I will not be able to share much more information about this I will try to do my best. But do to the nature of the environment I am using I am only able to share small bits of information.

2

Is using 32 bit a requirement or was it just what you had on hand?

3

Not to sound like a troll but why would you use 32 bit chrome concidering how memory intesive it is?

4

Do to legacy apps we have stuck with 32 bit. And I also asked this question and that is the answer I was given. In the past we had experienced some major issues when trying to use 64 bit with quite a few of our apps.

5

I have done some test with a few older versions of the 32 bit version of Chrome and the issue that my users are experiencing goes away. I have also tested other browsers FireFox 64 bit current release and Brave 64 bit Current version. All working fine and now issues with Service Now. As far as I can tell right at the moment Service Now is the only app that is affected by using 32 bit Chrome.

6

Running 32 bit shouldnt be that solution. That is only acceptable as a temporary work around.

But back to the problem.

At my work we use a variety of help desk software. We currently use Assyst but are trying to go to Service Now.

All of us use Chrome, except for me I use Firefox. Iā€™m curious to see if any of my coworkers have experienced that issue. We all run 64 bit though.

7

I agree and I hope as we move to Windows 10 that we will drop support for 32 bit browsers and move everything over to 64 bit. But that will be a battle for another day.

Thank you for replying to this thread.

1 Like
8

Chromium should have debug tools
What do these say?

9

Tested our service now with 32bit chrome and no problem in performance. Do you have any endpoints running on chrome?