Segate Discwizzard - (backup utility) fail

Segate discwizzard responds with the message 'To install the product, at least one Seagate/Maxtor device should be installed in your system.', failing to detect two ST3000DM001. Ironically their automated contact phone system responds with a message saying that they are 'experiencing technical difficulties. Additionally there appears to be no online chat system for technical support....

Running windows 7.