Hey,
I have an issue with my GPU and I wanted to ask people here on the forum what their opinion about it is, please. The card was purchased in the UK!
So, the card ran very well for 10.5 months. Card has been run in a well-ventilated case, very little dust, ran without overclocking (didn't need to really for 1440p).
-> The card was still great but one fan's bearing went and made noise all the time.
Contacted Sapphire, they said contact retailer. Contacted retailer, send them the card, they confirmed the fault. Retailer then send the card to Sapphire, could take up to 28 days for repair / replacement.
Retailer got back to me after 3 weeks, saying that they (Sapphire) cannot replace or repair it (Retailer did not give any further details as to why that is yet). The retailer also does not have the 290X Tri-X in stock anymore, only the Vapor-X, which I cannot have (costs GBP331).
Retailer says that the card has 2 years warranty, I used it 11 months, so I get a little over 50% of the price I paid back (GBP 412 in Feb 2014). The retailer has yet to find out if I can back the card at all. They're thinking what to suggest to me atm....
--> The retailer implies that the useful expected life is 2yrs=warranty, which means I should expect any graphics card with 2yrs warranty only to last 2yrs, any card with 1yr warranty to last only 1yr, and so forth... I don't think that's ok (for the UK) - according to the Sales of Good Act, expected life can be up to 6 years even if there is no warranty that long.
How long should a non-OC'd card that has seen little use and proper treatment last for? 3-5yrs?
Please, does this make sense? I paid GBP412,- 11 months ago, been out a card for almost 5 weeks now, and cannot buy a replacement 290X or similar for just over GBP200,- ...
I again wrote Sapphire to check why they cannot repair or replace it. The retailer does not seem to care and Sapphire has done nothing after 4 messages to them.
:( Thanks