Razer Naga V2 Pro and GMMK Pro not being detected

Level1 Store KVM Helpdesk
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1

KVM Model:

4-Port KM Switch with USB 3.2 Gen 1 Mouse Roaming Function

USB Interface (5-gigabit or 10-gigbit):

5-gigabit

Problem:

Primary Problem:
GMMK PRO from Glorious is not detected by Glorious Core on any port on the KM, HID or otherwise. Keyboard functions but software is not detecting the keyboard at all so I can’t configure anything.

Secondary Problem:
When plugged into HID ports, Razer Mouse inputs to Razer Synapse (toggle DPI/Scroll speed) are not registered, works correctly when plugged into other ports. (This one isn’t a big deal but if anyone has a fix it’d be appreciated)

2

The software isn’t detecting the keyboard… Hm. So, if you unplug the keyboard from the KVM and plug it directly into the computer it does detect it in the software?

Razer generally doesn’t work on HID ports because of their proprietary stuff. (HID is driverless)