Razer mamba not detected

i have recently invested in a razer mamba 2012 edition gaming mouse and i am struggling to configure it and program the buttons as the software needed to do it isnt working properly.

here is the problem.

my mouse connects fine and works its just that when i try and use the firmware updater for the mamba i follow all the steps and yet it still says no mamba mouse detected i have tried this numerous times also i spotted another tip on a forum it said to hold the middle click left click and right click down while connecting the mouse to your pc i tried this and it installed a driver from razer, but the firmware updater still never works and the configurator isnt budging either.

someone please help!

Did you install the drivers for the mamaba or the mamba 2012 and did you get the drivers from the website or cd included?