Razer Mamba (2012) Firmware update error

So I have been having wireless issues with my mouse and razer tech support recommended updating the firmware of the mouse and the receiver. So that's what i did, the firmware updater crashed and now the mouse is not a recognized usb device. I'm not sure what to do, razer wants me to ship the mouse back in but i don't have my proof of purchase anymore.

Any help is greatly appreciated



does this help https://www.youtube.com/watch?v=d8tNO8PGBfM

That Firmware updater that he used is what caused the problem, but after i uninstalled synapse i the firmware updater worker for some reason...