Private Internet Access are not cool

So I wanted to but Private Internet Access due to the good reports of this website. I saw Google Wallet as a viable payment option and purchased the required funds on gift card. Went to sign up and now Google Wallet is no longer being accepted. I went on the chat and asked what was going on and someone called Kyle advised me they longer accept Google Wallet. I told him its still listed and they need to do something about that and he replied the admins had not removed it and to select another payment option. Absolutely no concern that I'm £25.00 out of pocket due to there misleading website. They argued that although the option is there it is greyed out but (and maybe its my monitor) but it really didn't look like it look like it. Anyway hers a transcript.

Chris
I intended to buy a years subscription to your service, saw the option to pay with Google wallet, purchased the required funds and the Google wallet option is no longer valid. Its still listed there as an option but will not let me use it. I have already had a flaky response advising me you don't accept it any more so my question is this. You have falsely advertised it as a payment option. I am now out of pocket, what are YOU going to do about it. I have taken screen shots and am happy to report this
 
Customer Service
We apologize for keeping you waiting. Our operators are busy at the moment, please open a ticket at http://support.privateinternetaccess.com or if you would prefer to wait, one of our operators should be able to assist you soon.
 
Chris
CAN I HAVE A RESPONSE PLEASE????????????
SOMETIME TODAY????????
OR ARE YOU JUST GOING TO KEEP IGNORING ME???????

You are currently being served by
Jason

Jason
Hi Chris, my name is Jason.
We used to accept google wallet but it is no longer an accepted form of payment. It has not been removed from our website but is greyed out. You will have to choose a different payment options. Sorry for the inconvenience.
 
Chris
So your not going to do anything despite clearly breaking advertising laws?
You cannot advertising something as an accepted form of payment, change your mind, keep it listed and then just shrug your shoulders!
 
Jason
If you would like to submit a ticket we can forward your concern to the website co-ordinators.
Please go to https://support.privateinternetaccess.com/index.php?/Tickets/Submit
In order to ensure the support you receive is carried out in an efficient manner, please save the transcript for this chat (This can be done by clicking the gear icon in the corner of their chat window, then choosing Email chat transcript) and include the transcript in your ticket.
 
Chris
Think I'll just plaster it all over Tek Syndicate (who are big supporters of you) that you falsely advertise things that cost people money then just do nothing about it. Gonna cost you more in negative feedback then the £25.00 it cost me. Believe me i will be telling anyone that will listen about this.
 
Jason
I dont really understand what your so upset about. It was once accepted but google apparently is going to be phasing out google wallet, so I guess they left the greyed out option on the website in case they decided to support it again. It's not costing google wallet users anything as that method can longer be used!
 
Chris
I purchased a gift card with the funds for the sole purpose of paying for this service with it. I cant use those funds to do what was intended with them, I have spent £25.00 for nothing! Get it?
I would not have done that if the option wasn't there! Get it?
And it doesn't look very greyed out, and I had no reason to click on the option till Id got the funds! Get it?
 
Jason
As alternative you could apply the gift card to a pay garden account and pay that way. Here is the link: https://secure.paygarden.com/pay/site/ltm/privateinternet/start. Sorry for any inconvenience this has caused.
 
Chris
Well then why not tell me that in the first place?
And that link does not work
 
Jason
I was able to load the page in my browser.
 
Chris
And i have already applied then funds to me Google account so that will not work
And Pay Garden does not list Google as being accepted
 
Jason
Sorry for the inconvenience, I will pass this along and hopefully they will remove the option from the website.
 
Chris
And so what do I do now?
 
Jason
The only option at this point is to use a different payment method.
The payment methods we accept are Paypal, Credit Card, Amazon, Bitcoin, Ripple, CashU and OKPay and gift card. This information can be found on our Join Now page: https://www.privateinternetaccess.com/pages/buy-vpn/
 
Chris
Ok you are still breaking advertising law by having it listed there (greyed out or not). because of this I am out of pocket, what are you going to do about that?
May I advise a better answer than change your payment method
 
Jason
There really is not anything more I can do. I apologize for the inconvenience but there really is not anything else I can do to help you in this matter.
 
Chris
Could you not see your way to a couple of months free. I am on limited income and it will take me a couple of months to have another £25.00 to throw at this. Then I will be happy to sign up for a full account using an appropriate payment method, that would seem a reasonable compromise to me
 
Jason
One of our competitors may accept google wallet.
There are a lot of other VPN providers out there.
 
Chris
So your not prepared to do anything about this? I accept some responsibility for not checking the Google wallet link (it really does not look greyed out on my monitor) but surely you must accept some too for having it there when it does not work.
 
Jason
Well, you will have to submit a ticket.
 
Chris
Im suggesting a reasonable compromise here and Im being stone walled
 
Jason
ttps://support.privateinternetaccess.com/index.php?/Tickets/Submit
In order to ensure the support you receive is carried out in an efficient manner, please save the transcript for this chat (This can be done by clicking the gear icon in the corner of their chat window, then choosing Email chat transcript) and include the transcript in your ticket.
 
Chris
Ok then thanks Jason. I wont take up any more of your time.
 
Jason
I would help you if I could, but this is out of my control. sorry.
 
Chris
I don't think it is out of your control at all, I just think you cannot be bothered to do the right thing.
 
Jason
Honestly, I'm tier 1 tech support. We forward billing issues to our billing department.
 
Chris
And Im Batman. I need this VPN to prevent the Joker accessing my emails. The fate of Gotham is on your shoulders

 

 

The option to pay with google wallet has always been grayed out.

But anyways, just transfer the funds to paypal and pay through them.

Really you're getting extremely worked up when there are lots of solutions.

Ok, see this is why i went on a rant because I knew someone would answer my questions. I was not aware you could transfer funds from Google wallet to Paypal!

 

Glad I could provide a solution. But yea tbh its an easy mistake that could be prevented if they removed the option or hide it until it is available.

Yeah it don't work. Funds are only redeemable in the play store which is where i was trying to sign up through. Thanks anyway.