My Powercolor HD 7870XT that I'd had for about a year started making ticking noises, so I contacted powercolor about it. They told me it was a bad bearing and to fill out an RMA. I filled one out, sent it in, and got the confirmation and all that. A few days later I get an email asking if I would accept a 270x (a rebranded regular 7870) as a replacement. This is where the shenanigans start.
Their policy is as folows: "Products sent in for RMA will only be repaired or replaced with a product(if under warranty) of EQUAL OR GREATER in performance based on availability." So of course I decline. I get another email saying either to take the 270x or wait for my card to come back in stock. Something tells me it would be a long while before that could happen. if it ever happens. And no matter what I say they keep on insisting that the 270x is the "equivalent" card and my only option is to take it or wait. Calling powercolor and asking for the RMA department just gets me the same answer (and same rep, I presume). Calling and asking for the manager gets me the same result.
They don't have a clue as to when my original card would come back in stock. I've been running on integrated graphics for the past month and I'm honestly at wits' end. Does anyone know what I could do? I just want a card that isn't a downgrade and sooner rather than later. So if you've read this far, thank you for your time.
If you wait a little while longer they will offer you 280x; every-time they offer you some 270x tell them your card was more op :) they do not have 7000 series in stock anymore.
Well they aren't lying to you. an 7870 IS a R9-270x. Same Shit different name. AMD has rebranded the 7000 Series. they are now called R9 and R7. they will give you a R9-270x which is a Re-branded 7870. i don't see this as shenanigans. i see this as a fail on your part for not actually doing a bit of research. just call up Powercolor and grab a R9-270x and be done with it. plus there is a good chance you could get a good overclocker. compared to your old "7870"
However, I don't like your chances of getting a card that is no longer in production. Either accept the 270x or ask if you can pay the difference to get a 280/280x/290/290x
They simply can't offer you a card they don't make anymore.
Yeah, I never expected to get the same model back. But I have heard of people getting 280s and even 7970s back with no payment. So I'm just sitting here wondering what the deal is.
But you have to send an email saying " my 7870xt , according to official specs , is more powerful ( has more stream processors , etc ) then a 270x ."
"The closest performing card on the market right now is a R9 280 ". ( Don't ask for the 280x , it makes you look like a opportunist and only performs a bit better .)
Or you can look on ebay for a replacement fan , if you have not already sent it back , as you do'nt need to take appart the cooler to replace the fan ( I think , depends on model )
See if they will send you the 270x DEVIL. Its better than the standard 270x. If I remember right it might be touch better than the 7870xt. I had a xfx 270x then after a fan failed I sent it back and got a refund from xfx. I then purchased the power color 270x DEVIL. Even with the xfx 270x oc'ed its benchmarks were shy of the 270x DEVIL at stock. With the 270x DEVIL oc'ed a bit the xfx 270x had no chance.
See if they will send you the 270x DEVIL. Its better than the standard 270x. If I remember right it might be touch better than the 7870xt. I had a xfx 270x then after a fan failed I sent it back and got a refund from xfx. I then purchased the power color 270x DEVIL. Even with the xfx 270x oc'ed its benchmarks were shy of the 270x DEVIL at stock. With the 270x DEVIL oc'ed a bit the xfx 270x had no chance.
I'll try one more time, but it seems like the one person who receives all the emails and calls is dead set on telling me to take the 270x or screw off. And I sent the card in a month ago, so i have almost no leverage.