I’ve tried everything I can think of to fix, i also tried changing the wireless channels shut off every Bluetooth device in my home and the packetloss has not disappeared I’m having a very difficult time getting this fixed is there anyone that can recommend me something to get rid of this packetloss? I have the gigahub with the latest firmware on it.
Yes I separated all the SSIDs & put bandwidth intensive devices on 5 GHz I have only security cameras on 2.4 I temporarily connected my phone that’s connected to 2.4 and packetloss is persistent regardless of the time of day. I tried it on multiple devices on 2.4 and I get the packet loss on there too.
Is there something wrong with the GigaHub?
Do you get random packet loss all the time, or only when doing something like a speed test? If you are unsure, use the command ping 1.1.1.1 -n 120 as a test. (that will ping 120 times, or about 2 minutes)
It would also be good to check if the packet loss happens at any location, or only at a specific distance away from the gateway.
If you only see the packet loss when running a speed test and it is fine otherwise, then that points to either the gateway or the client having a crappy wireless chip. ISP devices are often not great. It may be worth asking if they have a newer devices. AT&T and Comcast have both stepped up their game and started shipping decent hardware, not sure about Bell Canada.
If you see the packet loss all the time, then I would connect to the wired port and check from there. If you are seeing the same loss over wired, then it is an ISP issue you should report. If it is only WiFi, then it sounds like a channel issue. Are you sure that when you tried different channels you changed the 5ghz channel? 2.4 and 5 will have different channel settings, and a lot of GUIs don’t do a great job of leading you to the 5ghz section.
