Optimum charging for new router to change a password {{Change}} they waived the fee

my router reroutes to router.optimum.net and resetting the router does nothing it keeps absolutely all its settings even if i keep the cable line unplugged and on their router page it just says sorry we are having issues with this page after i sign in so my wife calls optimum and they tell her we have to turn in the new router and pay 10 bucks to get a newer one to set it up with a different password. i dont even know what to say and there isnt a ton of internet services here to switch to but im switching thats for sure

Return the Optimum rental junk and buy a Netgear CM1000 and your own router.