As long as the new part does fix the short circuit/potential fire problem, I don’t see a problem here. It’s not like the “bad” replacement riser is of lower quality then the original hazardous one. So NZXT is not really taking away anything from H1 case owners, right?
They basically added that circular plating [superficially], to the problematic PCB, but NOT actually shield those screw punch-ins, which was a focal point of this whole ordeal… I’d be rather feccin’ annoyed, if that was what I received [AFTER seeing that riser, initially presented by GN, as the formal remediatiary measure]
I think the real issue is that NZXT sent a cable to GN that they implied would be going out to all customers. IMO it’s shady that they didn’t disclose they would be shipping out a different cable as well.
I don know how you would know there was an issue until you did a(maybe a couple) rebuild(s) in the case. The issue is that it is a ticking time bomb.
was very similar had plated and enlarged hole, not to same level but did have similar modifications
Most people dont even OC, you have very little reason to remove that cable as you cant really do anything else with that case its not like a case that has vertical or horizontal mounting option. You also have to assume someone is doing it multiple times and everything possible goes wrong.
I watched all of this videos on this and I dont see the bait and Switch and I dont see any issue with their final resolution. Their initial one was some what ok, but they did decide to do more.
Steve is basically whipping up the Twitter style mob for views.
That’s a stretch. I’m an EE and from what I can tell GN’s analysis is a good one. The difference in quality is pretty big, though, you do end with a safer cable either way.
I would consider what market this case is targeting. It isn’t being sold to “most” people. It is being sold to an enthusiast and gaming oriented market. Even then, unless you have hard data from reputable sources to back up an assumption like that then it’s still not a good assumption. In my opinion and from my experience you should never assume what a customer/end-user base will do with a device anyway. You need to anticipate the worst case scenario. I understand it’s not always practical due to a myriad of different stuff that can happen or occur, but an effort should be made.
I think they are seeing it as a bait switch as NZXT was not being transparent with GN. I’m pretty sure if NZXT had sent them the other cable(or both cables) and customers were getting those cables. Then we wouldn’t have gotten a video like this. I don’t think they are blowing this out of proportion. As it is showing that NZXT is unable to effectively communicate and set appropriate expectations for customers.
The cable the sent steve, they specifically said was not the end unit, the design of the two is similar the solution of bigger hole + plating was done on both. I get that the one was not the same base but the solution was the same. He clearly jumped to it would be the exact same cable and is then passing that onto NZXT as their issue. He could have said this sample looks good and if the final production one ends up similarly they will have nailed the solution. Yet he assumed it would be a completely new cable not the old one corrected the way they did.
100% this was a Steve issue, I commend him for his work of identification of the issue and the content but the Title of the video, the way he conduced the video was 100% for views and not a level headed response.