Logitech G930 issue

I got a pair of Logitech G930 headphones for christmas and everytime I use them it seems to cut out for a few seconds and then come back on. I saw a video on youtube of a guy who took off the plastic part off the the Dongle (as he called it) and he said it fixed him and a couple people in the comments said it worked for them as well. Does anybody else have any suggestions before I go and take it apart? I've seen multiple people say they've gotten replacements and it they worked exactly the same.