Hello, first time poster here. I have a question that seems hard to pin to a particular category. I am wondering if anyone is familiar with any legislation or case law around holding an admin account hostage by a previous IT vendor due to non-payment of said vendor’s bills.
I am an IT vendor and a client of mine needs access to his Office 365 admin account to update his payment method. Right now, his email is non-functioning due to expired credit card. The recovery information to the admin account goes to the previous IT vendor (email, phone, and text).
I realize this may be a long shot but I appreciate any insight.