Recently I've convinced my boss to let me start computer repair out of the store I work at (it's a small retail store for cell phones) I was always the guy that repaired cell phones and I convinced her that there's a real profit to be taken in computer repairs (virus removal being the biggest one, but also hardware repair/replacement).
I've been doing this on my own for years, but with it being at an actual business I see the need to get some sort of legal document to have the customer sign that protects us in some sort of legal fashion. The biggest issue I see would be loss of data, where I've always been very careful, she's talking about bringing people on and I don't know how experienced they are.
So here's my question, do y'all have any sort of generic legal document that you have your customers sign? Is there one that I could use that's already been done up? Is it worth paying someone to write one up/take the time to write one myself?
simple forum saying that we are cannot be held responsible for lost personal data from work performed is an easy out. a more complicated out is listing all of the work you will be performing and having a statement saying that if something goes wrong with virus removal transfer of files from one hdd to another we will do our best to recover them but can not give a 100% guarantee that it will be successful and in the event of failure we are not liable for any information lost. or something along those lines. im not a legal guru but sometimes keep it simple for the stupid works best.
Banana guy's repair shop , and all employees and staff , are not to be hold resposible for data loss or dammage that occurs during any of the following tasks , these include , but are not limmited to : Virus removal , PC upgrades , etc .
We will do our best to recuperate any lost data , but we can not guarantee it .
A proper warning about data loss should also be given , and when I did pc repairs / removals , I always gave back the old hdd in an external enclosure as an option if I was upgrading , EG to an ssd , and I would have a big ~2-3 TB hdd that you back up the hole HDD that you are cleaning of viruses .
You can of course charge the user a little extra for the external enclosure or the backing up of the files .
PS, I would modify the above , as I used something similar , but I don't have the paper .