KVM Stopped Working

KVM Model:

1.4 Display Port KVM Switch - Triple Monitor - Two Computer

USB Interface (5-gigabit or 10-gigbit):

10 Gig

Problem:

The KVM has just stopped working. I get no response when trying to switch between devices. one display port works only on cpu1

Other Notes:

After loss of power the device will not respond.
it is on surge protector.
tried multiple 12v power supply. there is a click sound no red light.
green light turns on only if there is a usb-c plugged in
When the power source is plugged in on one display port becomes active on CPU 1.

Sent An Email to [email protected].

Any chance you can do a video so we can better see what you mean?

i got a RMA ##.

if you still want a video ill try Make one.

No worries then :stuck_out_tongue: I’ll get to see it when it arrives to the office. Thank you for reaching out!