KVM no longer powers on

Level1 Store KVM Helpdesk
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1

KVM Model:

SQ1007387

USB Interface (5-gigabit or 10-gigbit):

10-gigbit

Problem:

Unit does not power on; need replacement

Other Notes:

just under 1 year since it shipped

2

have you tried another power brick? and making sure it was unplugged from USB and power for 5 mins?

even if it’s totally dead you should get a green light on USB connection.

3

I have tried a known-good brick and I do get a green light on the failed kvm upon USB connect. I happen to own another older L1T kvm, so that’s how I know the brick is good and the kvm is not.

4

I used this KVM daily. I apologize if I’m being pushy, but I need to move this forward. What is my next step?

5

Email me for an RMA,

amber @ level1techs . com

6

Email sent. Thanks so much!

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