KVM Monitor Connection (help needed)

KVM Model:

1.4 DP KVM (triple monitor, two computer)

USB Interface (5-gigabit or 10-gigbit):

10-gigabit


Problem:

Hey everyone, I’m looking for some help with connecting the system I am currently working on with a new office setup. I recently purchased the 1.4 DP KVM (triple monitor, two computer) so I can easily switch between my personal desktop and work laptop. The PC has 3 DP ports directly to KVM with USB and the laptop, connected via dock has 2 DP and then one Moshi USB to DP into the KVM with USB.

What I am struggling with is connecting two of my three monitors. My monitor that I use for photo editing has a DP connection, so no problem there. My other two monitors only have HDMI connections. I am not able to get the HDMI monitors to display anything after trying a few means of connecting, which include a Cable Matters DP to HDMI and DP to HDMI adapter. The screens remain black and neither computer recognizes them, while the DP monitor works just fine. Am I missing something? I am at the point where I am wondering if I need to just get two new monitors with DP connections. Any help would be greatly appreciated!!

Have you looked up the store page of that adapter? It might reduce the compatible resolution and refresh rate. For troubleshooting, try connecting the PC directly to one of the HDMI monitors, lower the resolution/refresh rate, then try with the adapter again?

The two HDMI monitors are not high resolution monitors so I’m not worried about that and understand. I have tried running the DP to HDMI cable from the PC to the monitors and they work perfectly. Running them from the KVM causes the PC (and laptop) to not recognize the HDMI monitors at all.

For more context, the two HDMI monitors are Dell S2725HS. The cable that works from PC to monitor directly is the “Cable Matters 2-Pack Unidirectional DisplayPort to HDMI Cable 6 ft, Gold-Plated DP to HDMI Cable”. I also have the “ Club 3D CAC-2330 HDMI 1.4 to DisplayPort 4k 30Hz Adapter M/F” which does not work with either the KVM or directly to the PC/laptop dock.

I found the cables:

^^ these are only up to 1080p 60z acording to the listing.

These?

^^ these are 1080p 100hz. Lower your resolution to 60 and try again? Your total cable length seems pretty long. Do you have shorter cables to try?