KM with auto mouse roaming

Level1 Store KVM Helpdesk
1

KVM Model:

4-Port KM Switch with USB 3.2 Gen 1 Mouse Roaming Function

USB Interface (5-gigabit or 10-gigbit):

5 gigabyte

Problem:

Im having an issue where in game my mouse seems like its polling rate plumets but my mouse moves insanely fast. I only get this in gameS.

Other Notes:

type here

2

i have a logitech g502 with the powerplay mat

3

Hi, thank you for reaching out :slight_smile: can you explain more what you mean by “it seems to plummet?”

4

I’ll get a video of it to upload when I get home. Moving it around the desktop seems fine but in all games it’s like the sensitivity is at a million but it updates slowly.

5

Sometimes the logitech software conflicts with what the hotkey DPI is set to. Try uninstalling the logitech software → restart PC → power cycle KVM, and see if the issue is resolved?

6

I just went through the steps you suggested. My left monitor is one PC and my monitor with my game is the other. It happens in rainbow six siege and in counterstrike I get my mouse just switching monitors whether in full screen or windowed.

7

Did you uninstall the logitech software from both PCs?

8

Yes

9

@wendell do you know what’s happening?

10

is the mouse in mouse roam mode when in a game? some games Aren’t going to be compatible with mouse roam because mouse in roam mode uses an absolute not relative coordinate system

if you toggle off mouse roam in a game which you should do anyway, it should be okay?