Hi, not too long ago, I was trying to fix something with my Windows 10 activation key for which I couldn't find any direct answer online. So I decided to contact Microsoft Support with their live chat service. After a few unuseful advices the operator wanted to connect remotely and fix the issue themselves. At first uncomfortable, I said myself why not and let them help me. Of course they fixed the issue and I was quite happy with it. But I keep thinking about what they did and what that means.
Did you ever accept remote access from a Microsoft Support operator? How safe do you think it is do allow something like this?
If it was an official Microsoft support operator, its not an issue and is safe. If your letting a third party that isn't MS support do it, than its not as safe.
Of course it was someone helping me from an official channel. Though the way they connected was so direct that actually made me think... wow is that so easy?
I was 15 then, no job and a modest tower with one hard drive that had no backup. I had everything I had ever done on a computer up until that point on that drive. It was one of the worst days of my life. I had just lost my first album and all my incredibly basic programs. It took me a long time to get back to doing anything productive with a computer. Honestly nothing all that important was lost, but it did make me lose interest in everything I loved for awhile. A few years later though and I now see it was a good thing. Losing everything (eventually) actually gave me motivation to get better with computers and music and hacking and so, so much more that I never would have done otherwise. TBH I wouldn't be posting here if that hadn't happened. MicroShaft being a pile of shit actually made me into a better, smarter, more productive person. The hard drive now stands as a trophy to my new knowledge and perseverance after everything goes to hell.
However; I still hate Microsoft with every bone, organ, and cell in my body.
Side note, when this all happened my dad joking offered me a Windows 95 CD and that escalated until there was a hole in the wall and a knife fight. Somehow that makes it sound like I either live with abusive and/or bad parents or that I live in a very poor household. Neither is true.
TLDR; At 15, the most important files I had were all shit anyways, though losing my first album was a bummer.