I have charter and I frequently lose internet for a couple minutes. Like maybe once an hour, sometimes more often. For like 30 seconds to maybe 3 minutes. Resetting the Modem doesn’t seem to help at all, and i’ve used an air blower to make sure it wasn’t clogged with dust. Outside of obtaining another modem, is there a way to troubleshoot and see if it is indeed the modem or something outside of the home causing the problem?
I have ATT ( different provider I know ) and used to have this problem. I solved it by turning off ipv6. Don’t know if it will help you tho.
Re-looknig in that thread, it appears turning off ipv6 wont help if you only experience internet outage… It only helps if the whole modem goes down, meaning you loose phone, tv and internet.
1 Like
well, we don’t have phone or cable tv
Those things are running under more stress than they really should in most cases.
Reducing load is a good idea.
What piece of crap exactly are we talking about?
netgear cg3000d
Is it running just as a modem or is it also your wifi/router? And are those connection losses happening on copper or over wireless?
its also wifi/router and the connection losses are happening over both ethernet and wireless.
Are you loosing connection to the router itself, or to the internet while maintaining connection to the router? That’ll tell a lot.
If you are loosing connection to the Internet while maintaining router connection, you could try traceroute (linux) / tracert (windows) commands to a website and see where the connection drops (use like ping, but the command is traceroute/tracert instead). If it makes it off your router, it’s the ISP, if it dies between your router and the next hop, that may be inconclusive, but at least narrows things down.
4 Likes
just in case this helps. One weird thing that will happen is i’ll be in discord with people and i’ll get disconnected and they won’t hear me, but i’ll hear them, sometimes for maybe like 30 seconds, maybe even longer after i get disconnected.
Huh, weird. But I don’t think it will help.
If it is the router itself, try turning off wifi, minimize connections and then look if the disconnects stop.
And what is the situation on that thing, is it yours or is it a loaner? If it is a loaner, let the ISP handle it.
alright, so doing tracert to google when it wasn’t working, i get no steps, simply says “Unable to resolve target system name www.google.com”
If you are able to hear others on discord, that means you have an internet connection of some sort. If they can’t hear you, that could be an application problem, or mean you are unable to send packets even though you can receive packets (firewall blocking outgoing traffic somewhere, network card issue, etc).
If you aren’t even getting the first hop with tracert, that’s pretty weird. I’m wondering if you are having trouble though with name resolution. Otherwise, maybe there is a problem at the router.
Have you tried using a different device connected to the same router (smartphone, another laptop, etc) to see if it’s not your machine?
Usually there’s some way to look at the modem’s connection stats, which should inform on line quality. That assumes you own your modem, if not just bitch at your ISP. It’s their job to figure out the problem.
1 Like
so other than my desktop, it obviously happens with the smart tv and netflix, where programs will freeze. We have a wifi booster, and that will have a green light turn red or yellow. I did just get a laptop, i’ll have to try tracert with that next time.
and i will be playing a game with them, and on discord. and then its like, i get dropped from the game, and my friends will be like “well he dropped again” and i’ll hear that and then even more of the conversation. So it isn’t just 1 applications, its at the very least the game and discord.
laptop gets the same error when tracerting during the connection problem.
Sounds like a wifi problem to me. If you’re using 2.4Ghz it can cut out whenever anyone nearby microwaves a burrito or opens their garage door by remote control. Does ethernet still work when the wifi doesn’t?
no, my desktop is connected via ethernet. during the latest mini outage, both my laptop on wifi and my desktop were having the same problem and was getting the message “Unable to resolve target system name www.google.com” when tracert www.google.com
Not a wifi problem then. Call your ISP.
Are you able to resolve when trying tracert during times you have connection?
yep! 5 chars