to be honest, they did fix the issue faster than I thought they would
on my last call I got pretty angry and told the representative "that I’m not angry at him but he should put in his notes that I’m going to make this a public issue and that I would hold Google responsible publicly if any would happen to her, then I wrote this …
I think it’s this forum is what helped.
anyway, I am just happy that woman is safe and happy and my mother isn’t calling me every day worried about that woman