Hello everyone, I did not know if this was the right forum area to post this in so forgive me if I am wrong. I am having an issue with a really sneaky virus that is on my computer. I have Avast and Malwarebytes that I use to get rid of viruses. Neither one of these antiviruses can find the the issue. I do not know what else to do at this point.
I go to school online and I have to one of their programs that I have to log into. However, I cannot log in unless I am in a Network Safe Mode. The tech support says that I wont be able to log into the system because the their systems are detecting a virus of some sort so it is kicking me out. I was on the line with tech support for a couple of hours trying to figure out why I could not log on the system. He said that the best thing for me to do is to go get it removed by a professional. I am asking for your help before I resort to the professionals.
I do not have an anti-spyware and if you guys think that I need one, can you guys refer one to me that is free? Thank you for your help in this matter.
I also use Avast and Malwarebytes, and if those don't work I go to System Restore or a refresh in Win8. If that doesn't work it might be best to just clean boot your whole system. GL!
https://www.youtube.com/watch?v=Wuy_Pm3KaV8
Best one and a half our video i've watched. Great stuff. I've had trouble with antivirus's in the past and now I don't trust ANY!
Wipe, reinstall if it is in fact a virus. I would look to the malware thing first. Do a boot scan. Dont forget a browser scan with avast. Whats with the warning bugs ?
I just downloaded Malwarebytes and found 60 threats that Avast didn't find and quarantined them. Restarted, And OMG is my PC soo much faster :D.. Thanks for this thread lol
Your welcome. LOL...Now if I can fix my problem.
http://www.bleepingcomputer.com/
This is where you go to get viruses removed. These are the pros not your local pc store.
Here is a pretty good program that I use. It is pretty ugly, but here you go.
CNET DOWNLOAD- http://cnet.co/1kkTtHa
(Look at the CNET rating first)
my favourite way of cleaning an infested windows (besides wiping the machine) is to get a linux live cd with ClamAV
http://sourceforge.net/projects/antiviruslivecd/
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if you don't like the prepacked thing you can always download something like a xubuntu live cd/usbstick and sudo apt-get install clamav
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by booting into a clean Operating system you make it much easier for the Antivirusoftware, because the virus can't interfere with the removal.
ComboFix is essentially a nuclear bomb of AV programs. I recommend it as a last option as you have no control over what it does. But it does get the job done. I also recommend running AdwCleaner, Rkill, and TDSSKiller. Also maybe run the program in a VM it might just be an overly sensitive poorly programmed piece of software (McAfee). If all else fails reinstall Windows. But in my experience I've never seen a virus walk away from Combofix still functioning.
I would use a GNU/Linux distro live cd with ClamAV.
I use a program called "SpyHunter" and if and when it finds a "Threat" (Virus) then it lets me "Fix Threats" and it removes all of them and sometimes it will reboot my system and will Boot Scan. The only Con i guess is that the software costed me around $30 and i can sign the account in on any amount of computers i choose and the $30 was for life, i never had to pay it again.
I agree with the people who mentioned booting from a live cd, if possible. Otherwise if it's windows 8 then use the refresh option. Microsoft Security Essentials is a really good free AV. You can try clean booting with no services enabled and gradually enable them one by one until you see which is causing the problem.