I' will try to make this as simple and non convoluted as possible, despite it being ridiculous and convoluted.
I wake up to a Century link sales person at my door telling me please sign up for new FIBER IN YOUR AREA!
(I have Comcast currently, 40down/10up.) I said sign me up. I've been waiting for fiber, forever! She makes a call to her representative at century link and puts me on the phone with them. The person tells me in your area we now have 40down/5up. Im like well thats not very much, also really slow for fiber. I said do you have a higher tier? she says we do, but it's 20 down/10 up, it just increases your up speed, but lowers your down. I told her she was crazy and to quote logan "this is not a finite resource, even more so in FIBER FORM, (i have no inner monologue, and i said alot more). so she hung up on me. I explained to the sales person at my door, she wasn't well informed, and should learn a more about her company.
I immediately called century-link to find out if they really did have fiber in my area. The first person said no, we are currently running it in your area. I asked to speak to a supervisor. He told me that anything above 12mbs is considered "fiber" in their company and that fiber IS available now.. I again told him he was crazy and that 12mbs is nothing anywhere near fiber. he said he didn't ' know much about it... and transferred me to tech support... we got disconnected and i called back..Then a some-what intelligent young girl answered. I told her the story, she laughed and said... YOU DO NOT HAVE FIBER IN YOUR AREA... they have run it up to the base, and are doing construction in your area. It will not be ready for months... I said thank you.
do you think now that people are familiar with the term "fiber" companies are going to just start labeling their service that way?