So i have tmobile. Recently my phone got a train run on it by a bunch of cars on a busy street. RIP Xperia Z3.
I used my mobile protection service for the first time (after paying $10 every month for 2 years) and found out that
1) I will have to pay a deductable of 175 for a new device.... so much for phone insurance.
2)And that the Z3 is no longer in stock. Which means i can get bumped up to a phone of equal or greater value.
When i called i was put off by the $175 price tag especially when i loyally paid my bill and never ruined or lost my phone until this moment. However the lady did offer me the Samsung s6 Edge + as my replacement. I had no idea what kind of opportunity was in front of me. I said i would call back and finish the transaction. That was 2 days ago.
I called today because price tag or not being a family man means i need a phone. And this one lady (who sounded very unhappy and like she just could not be bothered) told me i was eligible for an HTC one......... What? Apparently it's based off of what they "have in stock" at the time of the call. So in 2 days all of the Samsung 6's just up and disappeared and now i have to settle for a 3 year old phone.
Should i just continue to play this phone tag game until they have a Samsung available again? I feel like i missed a golden opportunity and I may never see it again. T_T
Edit: I forgot to ask. How in the blue hell do i go about retrieving data from an xperia that ONLY charges. I honestly dont know if its powered on or not.
Situation Edit: Status update:
Called the claims people back, they are really cheap and unsympathetic. They said i could not receive anything better than the HTC one m8 or honor the previous offer of the S6 Edge + because my phone has an equivalent in value phone available in stock. Then because of that I am also not eligible for their reimbursement program where i buy a phone outright and they send me a check for the difference between its price and the $175 deductible.
Sooooo basically there are no options to upgrade through the insurance system. They were very forward about saving a buck and not making an exception even though i was promised better. Honestly was a little humiliating and almost like a slap of reality. This is a dog eats dog world.
I called tmobile and they did say i could go forward with the claim, pay my deductible and receive the new HTC one. Then go ahead and use my plan's jump feature to upgrade that phone for free (if within a certain scope) or pay the difference of the HTC's value for a phone outside of said scope.
This is all just an elaborate system to get me to invest more and more money and it's really annoying. I may be getting a new phone from tmobile, but I'm going to be looking for every opportunity to break free of that ugly market.