Define R4 Graphics Card Problem

I bought a gtx 760 to put in my new pc and it wont slide all the way back into the pci-e slot. I've heard of the happening with cheaper cases, but this a a fairly high quality case. What should I do?

Of all the case manufacturers I would not have expected this from Fractal. If I were you I would get ahold of them immediately, from what I hear they have excellent customer service.