I have been working in the direct care field the past 5 years with a BA Sociology degree. I want to get into the IT field, but have no official experience. I have been applying to low level positions like help desk tier 1 etc but, no luck.
I am thinking about getting a IT degree or getting my A+ or any other relavent certs needed to get where I want to be. I have been fixing computers as a hobby for 10-15 years doing easy stuff for my family and friends. I am able to build a computer from scratch and set it up and install everything needed. I am very knowledgeable will all technology in general. I know some basic things for networking and security on the consumer side. I learned anything needed to make my gaming experience better like opening ports, port forwarding, etc. I also have done some basic command line stuff. I have dabbled in Linux a little bit so I have some knowledge of it. I know how to use all the Microsoft software. I know how to wipe, backup, and recover drives using free software on consumer side. I have knowledge of diagnosing and troubleshooting issues. I’m trying to list everything off that I have done, I am sure I’m missing something.
I was originally going to college for CS degree but, it was programming heavy (c++) and I decided I did not want to program. What I like to do is fix computer hardware and software related issues(something like helpdesk/desktop support). I wouldn’t mind learning networking and or security on top of that to expand my knowledge. I want to know what you all think I should do. Should I get an IT degree or just get certs to get in and continue learning and gaining certs on what ever is needed. Should I do both? Get a degree and certs after to raise my salary? I’m in USA.
Any advice is greatly appreciated, thanks.